Client Host; Receptionist

Overview

Client Host (Receptionist) role at Travers Smith, an inclusive employer and a member of my Gwork – the LGBTQ+ business community. This is a full-time role based in London. The successful candidate will be the first point of contact for clients and other visitors visiting the firm, supporting the firm’s image, ethos, and high-quality customer service across the three reception desks and the meeting room booking line.

This is a busy and challenging role in a team of 18, and the candidate will need to deliver a professional, welcoming experience while handling a wide variety of tasks.

• Meet and greet clients and visitors, making them comfortable and assisting with belongings and refreshments where appropriate.
• Announce client/visitor arrival to the meeting host and guide them to the appropriate meeting room.
• Address client and staff requests and questions, ensuring a high level of customer service.
• Manage meeting room bookings using MRI Software and coordinate with PAs, Business Services, Fee-Earners, Partners, and Clients to maintain clear communication.
• Assist the Hospitality team with room setup when required.
• Maintain and adhere to Health and Safety and Security policies and standards in the work area.

• Experience in front and back-office processes with strong administration skills preferred.
• PC literacy and ability to manage daily activities using various systems, including the internet and e-mail.
• Good verbal and written communication skills; active listening and a strong customer service focus.
• Excellent interpersonal skills and the ability to interact with a wide range of client staff and stakeholders.
• Demonstrated client relationship skills, able to interact with external clients by phone and face-to-face.

• Self-motivated and confident.
• Flexible and able to adapt to rapidly changing, potentially stressful situations.
• Honesty and trustworthiness; present a professional appearance.

• Full-time role, Monday to Friday with the following shift patterns: 8:00am – 4:00pm, 9:00am – 5:00pm, 10:00am – 6:00pm, 11:00am – 7:00pm.

Diversity & Inclusion statement:
We value and celebrate the unique backgrounds, perspectives, and experiences of every individual including differences in gender, ethnicity, disability, faith, and more. We are committed to building an inclusive workplace that reflects the diversity of our clients and communities, where everyone feels empowered, respected, and heard.

Accessibility & Recruitment Support
:
If individuals have accessibility issues when reviewing this document, please notify a member of the Travers Smith HR team so the document can be provided in your preferred format. For recruitment support and adjustments for candidates, please visit our website.