Events Manager & Reception Liaison

Company Description

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.

We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research.

We are home to over 14,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies. We’re thrilled to have earned the #3 spot in Glassdoor's Best Places to Work 2025 UK list, a recognition based solely on reviews by those who know us best - our current and previous colleagues.

In Global Support, we provide expert guidance and hands‑on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

This role is based in our 240 Blackfriars office.

Are you passionate about delivering exceptional event experiences and ensuring seamless reception services? Informa is seeking an Event Manager and Reception Liaison to uphold our reputation for excellence and innovation in event management while providing outstanding support to colleagues and tenants.

As the Event Manager and Reception Liaison, you will play a pivotal role in ensuring smooth event operations and reception services. This highly visible position requires a proactive approach, attention to detail, and a genuine sense of care and understanding. You will work closely with service providers, the vendor account manager, and the Informa Facilities Manager to deliver exceptional experiences.

• Event Management:
  • Coordinate and oversee the event enquiry and booking process, ensuring operational factors are carefully considered.
  • Collaborate with a range of service providers to facilitate successful events that reflect Informa’s standards of excellence.
• Reception Liaison:
  • Maintain regular onsite engagement to ensure the smooth running of reception services.
  • Act as the primary point of contact for reception‑related matters, liaising proactively with the vendor account manager and Facilities Manager.
• Event Coordination and Management:
  • Maintain accurate records of events from enquiry to completion, ensuring all essential information is tracked and shared with relevant stakeholders.
  • Act as the main point of contact for executive and non‑executive meetings, focusing on planning, preparation, and service excellence.
  • Build strong relationships with executive assistants and event organizers, providing solutions to space, equipment, and logistical challenges.
  • Schedule planning calls or meetings ahead of events to ensure all operations, costs, and requirements are clearly communicated.
  • Book and manage meeting rooms, including preparation and post‑event periods, using the Check In application, and ensure updates for any changes.
  • Oversee guest experience during events, ensuring smooth access, exit, and optimal environment conditions (e.g., lighting, temperature, cleanliness).
• Operational Oversight:
  • Supervise the preparation of event spaces, ensuring all equipment, food, beverages, and service items are clean, functional, and safe for use.
  • Manage inventory for VIP guest equipment, including silverware, glassware, crockery, and specialized appliances.
  • Coordinate with IT, AV, and telephony teams to ensure all systems are operational during events, including WiFi access.
  • Oversee bookings for couriers, taxis, and restaurant reservations as requested by guests or executive assistants.
  • Collect and share dietary requirements and allergy information to ensure health and safety compliance.
• Team and Facility Management:
  • Ensure Housekeeping and Front of House (FoH) teams are well presented and adequately staffed, coordinating break schedules and liaising with Facilities Management for additional support when needed.
  • Plan washroom attendance and ensure upgraded supplies are provided during large events.
  • Condu…