Product Operations Coordinator

Responsibilities

• Coordinate onboarding sessions, schedules, invites, and materials for new joiners; liaise with IT to set up email/teams groups.
• Prepare training documents, guides, and resources; maintain a learning library.
• Liaise with internal comms team to ensure events are scheduled in calendars.
• Support delivery of systems and process training by managing logistics and documentation.
• Track attendance, feedback, and training completion data.
• Maintain trackers for vacancies, starters, leavers, and organisational charts.
• Support recruitment administration: scheduling interviews, preparing candidate packs, processing forms.
• Coordinate travel, meeting schedules, and diary support for Product teams.
• Manage bookings, itineraries, documentation, and cost tracking.
• Prepare meeting packs, agendas, and activity logistics.
• Process invoices, expenses, maintain accurate departmental records.
• Support office admin tasks: stationery, room bookings, vendor liaison, compliance checks.

• Strong organisation, planning, and multitasking ability.
• Excellent attention to detail and proactive problem‑solving.
• Clear communication and confident stakeholder coordination.
• Proficient in Microsoft Office and comfortable learning new systems.
• Able to manage last‑minute changes in a fast‑paced environment.

About Us

River Island is a much‑loved brand with an exciting future. Our team is diverse, bright, and proud of the work we do. Progression here can take you in many directions, and this role is based at our Head Office in West London.

• Generous 50% staff discount on products.
• Reward Gateway benefits: discounts, wellbeing solutions, financial advice.
• Free onsite gym and subsidised restaurant & café.
• Support for family arrangements, maternity/paternity, adoption & fertility treatment.
• Flexible working, early Friday off in summer, and paid holidays.
• Give‑as‑you‑earn scheme and matched funding.
• Upskilling opportunities and a succession plan.
• Bonus scheme and private pension plan.
• 25 days paid holiday, exclusive of Bank Holidays; option to purchase additional holiday twice a year.

River Island is committed to safeguarding all employees. We fulfil the Prevent duty to stop extremism, promote British values, and support equality of opportunity. We welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, or socio‑economic background. Flexible working requests are considered for all roles unless operational requirements prevent otherwise.