Reception and Facilities Host

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The Group Operations Division is seeking a Reception & Facilities Host who will support the Premises Manager with the ongoing operational reception and facilities duties and requirements to ensure smooth running of our office space at 22 Bishopsgate.

The role is based on a fast‑paced reception on the 29th floor, the host is responsible for design, delivery and continuous improvement of the visitor experience. They will use their skills in service delivery, communication and relationship building to ensure employees and visitors are engaged. They will naturally ensure that all activities conducted are in compliance with internal policies and procedures.

Working hours will be Monday to Friday 8.30am – 5.30pm and will be office based 5 days per week.

• Meet and greet all guests when they arrive in reception in a welcoming and professional manner, ensuring that a high standard of customer experience is delivered.
• Manage the meeting room experience, ensuring that appropriate catering has been ordered and checking that all equipment is working as it should be. Reporting any issues where necessary.
• Conduct the weekly facilities induction for all new starters advising of all facilities related policies and procedures including tours, our way of working, providing security access and other onboarding guidelines.
• Proactively identify continuous improvement opportunities and recommend changes to improve the overall productivity and effectiveness of operations. Including but not limited to both reception and facilities procedures and systems. Deliver messages of changes via both email and maintaining and developing the facilities intranet page.
• Support other teams to ensure that events have everything necessary whilst abiding by facilities standards.
• Ensure all security procedures are met and properly followed at all times.
• Supporting the Premises Manager with relationship management with all internal and external facilities contractors and support providers. Rectifying maintenance issues as quickly as possible, working with the premises manager to come to a solution and communicating to the business where issues can’t be resolved immediately.
• Working with the business, catering and cleaning teams to manage stock levels of consumables, cleaning products and stationary.
• Ensuring that all health and safety standards are met at all times, including but limited to management of adequate cover from both fire marshal’s and first aiders in addition to continuous improvement on our H&S assessments and policies.
• Additional duties as assigned

• Previous experience in a receptionist or front‑of‑house role within a corporate or professional environment desirable
• Presents a consistently polished and professional manner
• Excellent verbal and written communication skills, with the ability to build positive working relationships with both external clients and internal stakeholders
• Highly organised, with strong multitasking skills and the ability to manage competing priorities and deadlines

• Stakeholder Engagement
  :
  Exceptional communication and organisation skills, able to interact with individuals at all levels. Previous receptionist experience in a role with a high level of customer service skills is advantageous.
• Collaboration and Teamwork
  :
  Able to work to tight deadlines, unsupervised and as part of a team, contributing reliably to shared objectives.
• Adapting to change
  :
  Anticipates problems within a busy environment and responds appropriately by prioritising tasks and managing multiple demands.
• Continuous Improvement
  :
  Demonstrates strong accuracy and attention to detail to ensure tasks are completed to a high and consistent standard.
• Innovation
  :
  Takes a proactive and forward‑thinking approach to meeting room management and day‑to‑day operational tasks.
• Resilience
  :
  Remains calm and professional in a busy, customer‑facing environment, managing competing priorities and unexpected issues while maintaining service standards.
• Future Focused
  : IT literate, with proficiency in Outlook, Word and Excel to support effective day‑to‑day…