Business Support Officer

The Business Support Officer

Provides essential administrative and operational support to the chauffeur operations team. The role ensures smooth day‑to‑day running of bookings, driver coordination, client communication, and business administration, contributing to a seamless premium service experience.

• Operations & Booking Support
  • Support the management of daily chauffeur bookings and schedules.
  • Coordinate with chauffeurs regarding job allocations, timings, and route details.
  • Monitor changes, delays, and last‑minute booking requests.
  • Ensure accurate booking data is entered and maintained in scheduling systems.
• Administrative Support
  • Prepare invoices, quotations, and booking confirmations.
  • Maintain client records, contracts, and service agreements.
  • Manage documentation such as driver records, licences, insurance, and vehicle details.
  • Handle emails, calls, and general administrative tasks.
• Customer Service & Communication
  • Act as a point of contact for corporate clients and private customers.
  • Respond professionally to booking enquiries, changes, and complaints.
  • Liaise between clients, chauffeurs, and management to resolve issues efficiently.
  • Ensure a high standard of service aligned with a luxury brand image.

• Strong organisational and multitasking abilities.
• Excellent communication and customer service skills.
• High attention to detail and accuracy.
• Ability to remain calm under pressure and handle time‑sensitive requests.
• Proficient in Microsoft Office and booking/scheduling systems.
• Problem‑solving and proactive approach.

Experience: Not required

Employment: Full‑time

Schedule: Monday – Saturday

Salary: £34,000 – £49,000 yearly

Starting time: Immediate start!

Kingsmen Chauffeurs is a professional chauffeur‑driven transport company dedicated to delivering safe, reliable, and discreet travel services to corporate and private clients.