Front of House Host

Job Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Join our dynamic team as a Front of House Host! The Front of House team plays a vital role in creating a positive first impression of Burges Salmon by delivering a warm, professional welcome to clients, colleagues and visitors. The Host is responsible for providing the highest standard of client care and personal service to all stakeholders, including visitors, clients and lawyers.

Duties include managing reception services, meeting rooms and AV set‑up, pantry and hospitality services, and back‑of‑house areas. The team also supports onsite events as required, working collaboratively in line with a one‑team approach.

• Provide a warm, professional welcome to visitors, clients and staff
• Manage reception duties, including answering emails and booking requests
• Coordinate meeting room bookings, set‑ups and AV requirements
• Maintain clean, tidy and well‑presented front‑of‑house and client areas
• Deliver high standards of customer service and attention to detail at all times
• Support hospitality services, including refreshments and event set‑up
• Liaise with internal teams to handle requests and last‑minute changes
• Ensure health, safety, security and food hygiene standards are followed
• Handle basic administrative tasks such as post, printing and scanning
• Manage stock levels and report maintenance or housekeeping issues
• Handle in‑person queries with a positive client‑service approach
• Proactively engage with a diverse range of stakeholders to ensure internal and external meetings and events are executed to the highest standards
• Provide administrative support to the Operations Manager

• Prior experience as a receptionist, providing excellent service to clients and ensuring their needs are met
• Exceptional customer‑service skills
• Proficient in office software, including Microsoft Office Suite (Word, Excel, Outlook)
• A proactive and enthusiastic approach to work
• Excellent verbal and written communication skills
• Strong time‑management skills with the ability to multitask effectively
• Capability to work independently and collaboratively with others
• Flexible hours and commitment to diversity in the workplace

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24‑hour personal helpline for employees, providing counselling & information services
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
• Our Training Academy provides excellent training and development opportunities for our people

• Entry level

• Full‑time

• Customer Service