Client Services Administrator

Client Services Administrator

Location:

Worcester Park

Contract:

Full-time, Permanent

Company:
Trinity Homecare Group

We are looking for a Client Services Administrator to join our dedicated Client Services team and help us continue delivering exceptional service to families across the UK.

As a Client Services Administrator, you will play a vital role in keeping our Client Services function running smoothly and efficiently. You’ll be the central point of coordination within the team, supporting colleagues, communicating with families, maintaining accurate records, and ensuring processes run seamlessly. Your work will directly contribute to helping more families, more effectively.

• Provide professional administrative support to the Client Services Advisors and Manager.
• Prepare, update and maintain accurate client records and documentation in line with GDPR.
• Handle incoming calls and emails with empathy, professionalism, and attention to detail.
• Assist with scheduling appointments, meetings and follow-ups.
• Support the preparation of client communication materials.

• Maintain databases and reporting tools to track client progress and performance.
• Liaise with Sales, Operations, Finance and other teams to ensure timely information sharing.
• Support process improvement initiatives to streamline workflows.
• Ensure all systems and records meet GDPR and company policy requirements.

• Act as the first point of contact for admin-related queries within the team.
• Support the Client Services Manager with reporting, data collection and MI.
• Contribute positively to team meetings and help maintain a collaborative working culture.

• Excellent verbal and written communication.
• Empathy, active listening and rapport-building.
• Ability to handle challenging conversations with confidence and professionalism.

• Strong analytical thinking and problem-solving abilities.
• Practical, solution-focused approach.
• Confidence to make timely decisions.

• Excellent organisational skills and attention to detail.
• Able to prioritise effectively in a fast-paced environment.
• Resilient, adaptable and committed to continuous learning.

• Proven administrative experience in a service-oriented or client-facing environment.
• Strong Microsoft Office and CRM/database skills.
• Able to handle sensitive information with professionalism and discretion.

• Be part of a compassionate organisation making a meaningful difference to families every day.
• Work in a supportive, collaborative team environment.
• Opportunity to contribute ideas and improvements that enhance the client journey.
• A role with purpose, variety and impact.

If you’re an organised, empathetic, and proactive individual who thrives in a fast-paced environment and genuinely wants to support families at important moments in their lives, we’d love to hear from you.

Apply today and help us support life’s journeys.

Trinity is an award-winning care provider, proudly rated ‘Outstanding’ by the CQC — placing us in the top 4% of care companies in the UK. With over 20 years of experience, we’re known for delivering care that’s personal, trusted, and truly compassionate — values that resonate through everything we do.

As an approved NCFE Training Centre, we offer exciting opportunities for both new and experienced carers to gain nationally-recognised qualifications while they work.

At Trinity, we don’t just talk about our values — we live them every single day.