Office Services Team Leader

Office Services Team Leader – McKinsey & Company

Join us as an Office Services Team Leader and drive impactful operations across the Sorting Office & Reprographics while coordinating broader Office Services and project initiatives.

• Continuous learning:
  Our learning and apprenticeship culture supports your growth through structured programs and clear feedback.
• A voice that matters:
  Your ideas shape solutions; we value diverse perspectives in achieving results.
• Global community:
  Collaborate with colleagues in 65+ countries and 100+ nationalities.
• Exceptional benefits:
  Competitive salary plus comprehensive benefits for you and your family.

As an Office Services Team Leader you will manage:

• 3 full‑time employees in the Mailroom and 1 part‑time, plus 1 full‑time Reprographics staff; deliver coaching, mentoring and year‑end reviews

• Day‑to‑day Mailroom operations: capacity planning, cover coordination, SOP compliance, recharges and process improvements

• Identify risks and propose operational efficiencies to the Office Services Manager

• Maintain dashboards, work with the Head of Facilities on Mailroom package system and Repro Print Portal, oversee off‑site storage management

• Provide administrative support—external workers, invoicing, onboarding, CAD training, service‑line operations, and coverage for the Senior Office Services Co‑ordinator

• Act as Project Coordinator for assigned initiatives and support the overall office service strategy.

• Strong leadership and team‑management skills with a focus on coaching
• Excellent organisational and capacity‑planning abilities
• Analytical mindset to gather, interpret and present data
• Proactive problem‑solving and risk‑management experience
• Technical aptitude for managing mailroom package system and Repro Print Portal
• Flexibility to shift between multiple responsibilities and changing priorities
• Excellent communication skills with team members, stakeholders and the wider office