Team Member, Petsense
Listed on 2026-01-12
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Retail
Retail Associate/ Customer Service, Customer Service Rep
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Join to apply for the Team Member, Petsense role at Petsense by Tractor Supply
Overall Job Summary
This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks, while providing legendary customer service.
Essential Duties and Responsibilities
As a Team Member, it is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:
- Thank the Customer
- Engage with the customer and/or pet
- Advise on products or services
- Make it Memorable
- Operate cash register/computer following cash handling procedures
- Recovery of merchandise
- Participate in freight process
- Complete Plan-o-gram procedures
- Assemble merchandise
- Perform janitorial duties
- Execute price changes/markdowns
- Assist customers with loading purchases
- Ensure the safety and well-being of live animals, sanitize tanks, and care for animals as required
- Complete all related documentation
Required Qualifications
- Experience:
No experience required. Retail and/or pet/live animal knowledge preferred. - Education:
High school diploma or equivalent preferred; ability to read, write, and count accurately is required.
Preferred Knowledge, Skills, or Abilities
- Pet/live animal, pet food, and product knowledge preferred.
- Strong communication and problem-solving skills.
- Basic computer skills.
- Interpersonal skills and ability to resolve issues ethically with minimal conflict.
Working Conditions
- Indoor environment with moderate noise; outdoor lots with hard surfaces.
- Shifts generally no less than 4 hours, may exceed 8 hours.
- Promote a safe, productive environment following safety guidelines.
Physical Requirements
- Non-sedentary; ability to move throughout the store and outdoor areas quickly and safely.
- Operate equipment safely and efficiently.
- Occasionally lift or reach overhead.
- Stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders frequently.
- Move throughout the store for entire shift.
- Access all store areas safely.
- Operate store equipment and process information accurately.
- Transfer merchandise weighing up to 50 pounds.
- Complete all required training and certification.
Disclaimer
This overview is not comprehensive; duties may be assigned by a supervisor.
Company Info
At Tractor Supply and Petsense, our Team Members are our success. We offer a comprehensive benefits package, including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Eligibility varies by role and individual plan requirements.
Seniority level- Entry level
- Full-time
- Management and Manufacturing
- Retail
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