Client Operations - VP

Since being founded in 2018, Copper has been building the standard for institutional digital asset infrastructure with a focus on custody, collateral management, and prime services.

Led by Amar Kuchinad, Copper's Global CEO, the firm provides a comprehensive suite of custody, trading and settlement solutions that reduce counter party risk and bring greater capital and operational efficiency to digital asset markets.

At the heart of Copper's offering is Multi‑Party Computation (MPC) technology – the gold standard in secure custody. Copper’s multi‑award winning custody system is unique in that it can be connected to centralised exchanges, DeFi applications and even staking pools without the assets leaving the custody.

Built on top of this state‑of‑the‑art custody, Clear Loop is the first solution in the market that overcomes a growing industry challenge; counter party risk with exchanges. This solution underpins a full prime services offering, connecting global exchanges, and enabling customers to trade and settle directly from the safety of their MPC‑secured wallets. By reducing settlement time for transfers to a few milliseconds (without blockchain network dependency) and offering enhanced security measures, Clear Loop is rapidly reshaping the way asset managers trade and manage capital.

In addition to industry‑leading security certifications, Copper has one of the strongest insurance coverages in the industry from an A+ rated insurer, positioning the firm as the partner of choice for institutions seeking to safeguard their assets.

The Client Operations team sits at the heart of Copper, acting as the frontline for client engagement, technical support and operational excellence. The team is a dynamic client focussed group, responsible for ensuring clients receive seamless, high‑quality service across all touchpoints. Our team collaborates closely with Product, Engineering, Compliance, and Commercial to resolve queries, deliver insights, and continuously improve the client experience.

As a 24/7 support model, the team works on a shift pattern where you will be required to work 5 out of 7 days in a rotation (including weekends). Copper operates a 24/7 model to reflect the continuous nature of the markets and industry we serve. This approach not only ensures exceptional client service but also supports the operational demands of a global, always‑on financial ecosystem.

As a Client Operations Manager you will play a crucial role in ensuring the success and satisfaction of our valued institutional clients and internal stakeholders. You will serve as the first line of defence for technical inquiries, support, troubleshooting issues, providing an exceptional client experience through expert guidance. This role demands strong analytical skills, cross‑functional collaboration, and a deep understanding of financial products and systems.

• Facilitate trade lifecycle management including trade capture, validation, and booking (crypto‑crypto, fiat‑crypto) across asset classes and venues.
• Perform post‑trade processing, settlement oversight, and exception management by reconciling failed inbound transfers and ensuring accurate payment allocations.
• Support trading desks with trade booking, 4‑eye checks, and L1/L2 support, while collaborating with product and engineering teams to enhance infrastructure and business initiatives.

• Conduct variance analysis to identify treasury performance deviations and support treasury operations.
• Perform KPI analysis to monitor and improve operational efficiency across functions.
• Deliver financial insights to support funding oversight and strategic decision‑making.

• Oversee compliance monitoring across operational workflows to ensure alignment with internal policies and regulatory risk compliance management.
• Implement and maintain AML/KYC procedures and ensure adherence to the Travel Rule for qualifying transactions.
• Coordinate audit preparation, stakeholder engagement, and remediation efforts to uphold governance standards.

• Manage liquidity and…