BDC Representative - Service Department

About Legacy Automotive Network

Join the Legacy Automotive Network, where exceptional customer service is the foundation of our success. Our BDC (Business Development Center) team plays a vital role in managing inbound and outbound communication, setting appointments, and creating outstanding customer experiences for both sales and service departments.

We are seeking dependable, customer-focused BDC Representatives who thrive in a fast-paced environment and enjoy helping customers get the information and support they need.

The BDC Representative is responsible for managing customer communication through phone calls, emails, web inquiries, CRM tasks, and appointment scheduling. This role supports dealership operations by ensuring timely follow-up, accurate record-keeping, and excellent customer service.

• Supportive, team-oriented workplace
• Training and career growth opportunities across multiple dealerships
• Weekly pay
• Leadership committed to employee success
• Opportunity to develop valuable customer service and CRM skills

• Competitive pay
• Health, Dental & Vision insurance
• 401(k)
• Paid Time Off (PTO) and holiday pay
• Employee discounts on vehicles, parts, and service

• Answer inbound calls and respond to online inquiries promptly
• Make outbound follow-up calls to customers and leads
• Schedule service appointments according to dealership standards
• Maintain accurate CRM notes and update customer records
• Follow call scripts and communication guidelines as needed
• Work with service teams to support operational goals
• Confirm next-day appointments and resolve scheduling conflicts
• Provide friendly, professional, and helpful customer interactions
• Meet daily/weekly follow-up and communication goals

• Customer service experience preferred
• Strong communication and phone etiquette skills
• Ability to handle a high volume of calls professionally
• Basic computer proficiency and ability to learn CRM systems
• Positive attitude and team-oriented mindset
• Reliable attendance and punctuality
• Strong attention to detail in data entry and note-taking

We maintain a strong policy of Equal Employment Opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.