Sr In-Force Policy Service Associate; bilingual

Sr In-Force Policy Service Associate (bilingual) - Contract at Canada Life

This is a temporary full‑time contract position located in London, Ontario, Canada.

• Provide first‑rate customer service to policy owners, advisors/brokers, Living Benefits managers, accountants, lawyers, financial institutions, and Head Office departments.
• Provide technical/contractual information and direction by interpreting contractual policy provisions, tax regulations, existing guidelines and system processes.
• Handle requests received by email and over the phone.
• Consult with senior peers where necessary to develop satisfactory solutions.
• Accurately administer contractual and non‑contractual changes.
• When processing changes and quotes, ensure proper authorizations are received, accurate calculations are done, and system records are updated.
• Maintain a working knowledge and understanding of current and historical Living Benefits products.
• Provide input to leader to improve workflow, processes, and procedures.
• Consistently meet or exceed established standards for production and quality.
• Accurately index and triage incoming and completed work into our OnBase workflow system.
• Contribute to special assignments or projects in support of department goals.

• Bilingualism (fluent in French and English) required; the position will serve clients with English and French‑speaking needs.
• Excellent verbal and written communication skills in both English and French.
• Self‑motivated and comfortable with a challenging, demanding workload.
• Demonstrated customer service skills.
• Proven ability to learn and grasp new concepts, with high attention to detail.
• Excellent math and problem‑solving skills.
• Strong interpersonal skills and ability to work in a team environment.
• Ability to exercise flexibility, initiative, good judgment and discretion.
• Willingness to actively pursue learning and self‑development by participating in corporate‑provided and industry‑related courses.
• Highly organized with excellent time‑management skills.
• Post‑secondary diploma in a related field is an asset.

The base salary for this position is between $45,600.00 minimum and $68,400.00 maximum annually. This represents base salary only and does not include other variable compensation components such as annual bonus or commission.

Career opportunities will be open a minimum of 5 business days from the date of posting; closing dates will vary depending on search activity. All applications received will be reviewed on a rolling basis.

We are committed to providing an inclusive, accessible environment where all employees and customers feel valued, respected and supported. To request a reasonable accommodation during the application process, please contact talentacq

Canada Life would like to thank all applicants; however, only those who qualify for an interview will be contacted.