Key Account Manager; KAM – Pharma, SW Ontario

Key Account Manager (KAM) – Pharma, SW Ontario, London, Windsor

Xediton is a specialty pharmaceutical company with a focus on meeting the needs of patients, physicians, and partners. We are committed to developing, partnering, and making available new and established medicines to promote the health of Canadians. We are located in Oakville, Ontario.

For more information, please visit

XEDITON is currently seeking energetic, self‑motivated professionals with strong account management and communication skills for the role of KAMs in various provinces.

The Key Account Manager positions focus on launching and establishing demand and access for novel hospital antibiotic products to hospitals and hospital systems within an assigned territory. This includes educating formulary decision makers, key stakeholders, and physicians on the clinical benefits of the products and establishing and gaining formulary adoption within the institutional IV antibiotic space. The team is responsible for formulary access and sales at institutions across Canada.

The ideal KAM has a strong knowledge base of how hospital products are administered and included in formularies, and the ability to communicate complex clinical data to  and other specialists to demonstrate competence and relevance. KAMs must also understand the formulary process for targeted institutions and possess strong analytical skills.

KAMs are responsible for calling on a variety of targeted healthcare professionals within the institutional setting, planning, implementing, and taking ownership of their territory plans to enhance institutional awareness and access to Xediton’s Anti‑infective portfolio. They must have a deep understanding of navigating institutions and systems to gain access to and impact key decision makers.

Specific responsibilities and deliverables include:

• Establish clinical understanding and demand within the  community for target accounts.
• Promote products in the geographical area by navigating the institutional formulary approval process, and educating customers on appropriate use of products.
• Effectively and consistently call on and educate physicians and other stakeholders within targeted institutions through one‑on‑one meetings and presentations, education programs, and other appropriate means.
• Ensure a high level of call and field productivity; meet and exceed expectations for call plans and capture on the company’s CRM system.
• Analyze territory information and insights to develop and execute effective account plans, optimize routing, and maximize field resources to achieve results.
• Establish institutional product access through effective engagement with Pharmacy Directors, s, s, Microbiologists, Critical Care physicians, and other key customers.
• Build and maintain professional relationships and an effective communication network with the customer at multiple levels, including  leaders, key hospital medical staff, pharmacies, and more.
• Demonstrate deep knowledge of hospital practices, including formulary management and pharmaceutical product review.
• Achieve formulary adoption goals within the territory while adhering to all ethical promotional practices and required regulations.
• Assist in sales planning, sales strategies, territorial coverage, and forecasting processes.
• Accurately report field activities, territory expenses, and submit written reports as defined by Xediton management.
• Create opportunities for product education by working directly with local/regional thought leaders and professional societies.
• Execute brand strategies to ensure a consistent company marketing message.
• Exhibit flexibility to adapt the selling message to the customer profile and understand the customer’s considerations.
• Attend sales and product‑related meetings as required.
• Appropriately manage and maintain all company equipment and promotional materials (e.g., company literature, iPad) according to company guidelines.
• Perform company business in accordance with all regulations, company policy, and procedures, demonstrating high ethical and professional standards at all times.

The successful candidate is a…