Inside Sales​/CSR - Industrial Components

Inside Sales/CSR – Industrial Components

Our Purpose is to help our Customers, our Associates, our Suppliers, our Communities and our Shareholders in Achieving Superior Performance
. Applied® is a leading value‑added distributor of bearings, power transmission products, engineered fluid power components and systems, specialty flow control solutions, and other industrial supplies, serving MRO and OEM customers. With over 50 facilities across Canada and 650 Associates, Applied® supports the steel, mining, forestry, agriculture, automotive, oil and gas, food processing, power generation, pulp and paper, and transportation industries, just to name a few.

Applied provides engineering, design and systems integration for industrial, fluid power, and flow‑control applications, as well as customized mechanical, fabricated rubber, fluid power, and flow‑control shop services.

Applied Industrial Technologies is currently seeking a qualified and motivated individual to fill the position of Customer Service Representative at our London, ON location.

In this role, you will provide customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with customers through repeated contact and consultation. Because this is a service and parts center, our ability to get customers’ business depends on your ability to quickly and efficiently provide them with the right parts and/or solutions—especially when customers are experiencing costly equipment breakdowns.

Occasional hands‑on duties requiring mechanical aptitude may also be required.

• Inside Sales responsibilities
• Directly engaged in all sales activities
• Maintain up-to-date knowledge of the company’s service offerings
• Prospect for new customers and demonstrate product benefits
• Build ongoing relationships with customers
• Respond to customer product inquiries both in person (branch) and via phone/email
• Provide support to the outside sales force
• Ensure accurate, timely order processing through the computerized order‑processing system

• 4 or more years of Industrial or Fluid Power components sales experience
• Self‑motivated
• Enthusiastic and exhibits a positive attitude and desire to succeed
• Interest in customer satisfaction and desire to provide excellent service always
• Ability to multitask in a busy office environment while maintaining professionalism at all times
• Attention to detail
• Excellent communication skills – both written and verbal
• Analytical and problem‑solving capability
• Computer literacy with focus on Outlook, Word, Excel, etc.
• SAP experience would be an asset

• Competitive compensation and bonus opportunities
• Health, vision, and dental coverage, RRSP with company match
• Paid vacation, sick time, and company holidays
• Tuition reimbursement and opportunities for development
• Company‑supported community involvement opportunities

We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, marital status or any other characteristic prohibited by law.

Mid‑Senior level

Full‑time

Other

Wholesale

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