Shift Leader - White Oaks Mall

Job Description

Posted Monday, January 12, 2026 at 5:00 AM

At Kitchen Stuff Plus we know our success starts with the right people! We are an award‑winning Canadian retailer of modern, unique, and affordable home solutions voted one of the GTA's best places to shop again and again for our great staff and helpful customer service. We are proud of, and invest in, our great people. Join our team, explore, and discover all the great stuff we have to offer.

Retail Store, GTA

Reports to:

Store Manager, Assistant Manager

• Supervise and direct sales floor operations in the areas of customer service, merchandising, housekeeping standards, shipping and receiving and health and safety
• Manage and delegate tasks to Associates and provide support to drive productivity and achieve service and sales goals
• Mentor and guide Associates to ensure they are well trained and capable of performing assigned tasks and providing service
• Provide exceptional and responsive customer service while achieving sales and conversion goals
• Evaluate and continuously improve the quality of service; investigate, resolve and escalate customer matters as appropriate
• Maintain knowledge of product selection, location, features and benefits, and in-store promotions and marketing initiatives
• Ensure accuracy in all transactions, inventory and store procedures
• Supervise and direct shipping and receiving operations
• Perform other directives as assigned

• Computer skills; ability to learn technological systems with ease
• Leadership skills and ability to make decisions under pressure
• Strong problem‑solving aptitude
• Availability must include extended days, evenings and weekends
• Flexibility to transfer to other store locations as needed
• Lift up to 40 lbs.
• Ladder use to 10 feet
• Stand/walk for 8 hours

• Fast‑paced, dynamic, engaging work culture.
• Ongoing training and development

KSP may use artificial intelligence (AI) technology in sourcing candidates for some positions, however, it is not being used for screening, assessing or selecting candidates.

Kitchen Stuff Plus encourages, supports, and celebrates a diverse and inclusive environment for all. We value each employee’s uniqueness, which reflects the communities and customers we serve.

Kitchen Stuff Plus is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, or any other status protected by the Human Rights Code. Our recruitment program includes an accommodation process for employees with disabilities. If you require a specific accommodation, please contact  and we will work together to meet your needs.

Pay Type:

Hourly

Employment Indicator:
Permanent

1105 Wellington Rd, London, ON N6E 1V4, Canada