Restaurant Manager - Washington DC

City Cruises Washington DC, 580 Water St SW, Washington, District Of Columbia, United States of America

Posted Wednesday, January 21, 2026 at 8:00 AM

Hornblower Group
is a global leader in experiences and transportation.

Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers land- and water-based experiences as well asferry and transportation services.

Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels.

Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity,provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California;
Boston, Massachusetts;
Chicago, Illinois;
London, United Kingdom;
New York, New York;
Dublin, Ireland; and across Ontario, Canada. For more information, visit

The Restaurant Manager will successfully direct and oversee all activities of the dining cabin and galley to ensure high-quality food and drinks, hospitable and efficient customer service, and profitable operations.

• Provide exceptional hospitality to guests and crew as prescribed in our RESPECT Service System (RSS)
• Rotate as shift manager and ensure adherence to cruise scripts, supervision of staff, quality meal service and entertainment
• Gather necessary information from other departments to ensure guest satisfaction (special requests, additional services, special timing, etc.)
• Conduct pre-cruise meetings and communicate to employees all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures)
• Maintain the highest standards of safety for customers and staff
• Maintain the highest standards of sanitation in accordance with local regulations and corporate guidelines
• Develop and execute programs that improve the level of service and product quality

• Lead by example; maintain highest level of professionalism, integrity, and strong work habits
• Develop strong teamwork within the crew
• Assist in hiring, training, and development of all restaurant crew
• Help develop and execute shipmate incentive programs
• Maintain good working relationships with other departments (marine, sales, and administration)

• Attend all scheduled meetings
• Operate all restaurant systems (point of sale, inventory/purchasing system, reservations system)
• Reconcile onboard cash and credit sales with the point-of-sale system
• Review timekeeping records for each shift to ensure accuracy
• Create schedule for assigned department ensuring proper staffing within budgeted guidelines

Additional job duties as assigned.

• High school diploma or equivalent required
• Minimum of five (5) years of total restaurant experience in full-service, high-volume environment
• Must have supervisory experience
• Associate or bachelor’s degree in related field preferred
• Responsible alcohol service requirements—TIPS Certification preferred
• Responsible for meeting health department sanitation codes & requirements—SERV Safe Certification preferred
• Moderate computer skills are essential; will frequently work with Microsoft office products as well as point of sale system and web-based applications
• Ability to establish and maintain effective working relationships
• Must be able to listen effectively, assess the situation, determine relevant…