Pet Trainer

Overview

Pet Smart is hiring for the Pet Trainer role. This position involves engaging with pet parents and their pets, delivering pet training services, and upholding the company’s vision, mission, values, and strategy.

Pet Smart’s Pet Training Instructor is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company’s vision, mission, values, and strategy. They will actively seek out pets and pet parents to educate them on the benefits of pet training and will deliver pet training services in accordance with Pet Smart’s curriculum.

• Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns.
• Actively sell training classes in store, over the phone and online.
• Educate pet parents about the benefits of the entire pet training curriculum.
• Maintain all paperwork related to pet training.
• Educate fellow associates and act as the subject matter expert for the location on the benefits of pet training.
• Schedule training classes as outlined by company expectations.
• Create a safe environment for people and pets in classes and surrounding areas of the store.
• Keep the pet training area and surrounding areas clean and presentable.
• Recognize associates for their contributions to selling pet training.
• Take immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
• Recommend, inform and sell merchandise and services.
• Assist and work in other departments as required. Other duties may be assigned.
• Participate in the culture of Belonging and Recognition.
• Follow all Company Policies and Procedures.

• 1-2 years of retail experience in a customer-focused environment.
• Accredited in Pet Smart Training Instructor Course.
• Proficiency in computer applications.
• Ability to react under pressure and maintain composure.
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Strong organizational skills and attention to detail.
• Strong written and verbal communication skills.

• Associate may stand, walk, climb, and use hands to handle, feel, hold, write, etc. Specific vision abilities required include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• May frequently lift and/or move up to 50 pounds and occasionally team lift more than 100 pounds. Specific vision abilities required include depth perception.
• Occasional exposure to moving mechanical parts and a wet environment with pet hair. Moderate noise level; possible higher noise osure to live animals and handling is common.

• Paid weekly
• Health benefits:
  
  medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for full-time associates
• Career pathing
• Development opportunities

This listing may not indicate the current open status. Pet Smart is continually building a network of candidates and is always accepting applications. Contact your local Pet Smart store to check active roles.

Pet Smart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Reasonable accommodations are provided during the application process and as required by law.