Social Community Coordinator

Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries. Fitch Group is owned by Hearst.

By becoming a part of the Fitch Solutions team, you will join a group of colleagues delivering critical data, insightful research, and comprehensive analytics that empower clients to make informed decisions. You'll work in a dynamic environment where innovation is encouraged, and collaboration is key to developing solutions that address the evolving needs of global markets. With a portfolio of best-in-class, award winning brands, we offer you the opportunity to advance your career while contributing to a company known for its expertise and commitment to excellence.

• Manage daily social media administration, including content scheduling, publishing, and community engagement across platforms (e.g., Linked In, X/Twitter, You Tube).
• Manage content curation for Exec level social management.
• Support the execution of organic social media strategies, with a strong emphasis on Linked In, to drive brand awareness and engagement.
• Liaise with internal stakeholders to gather content, ensure brand consistency, and manage content approval processes.
• Assist in the interaction and coordination with external agencies for social media campaigns and content creation.
• Support the development and implementation of employee advocacy programs, encouraging internal content sharing and thought leadership.
• Monitor, analyze, and report on social media performance, providing insights and recommendations for optimization.
• Contribute to understanding and optimizing the consumer journey through social media channels, aligning content with audience needs and business objectives.
• Stay informed on social media trends, platform updates, and best practices to ensure Fitch Ratings maintains a competitive edge.
• Demonstrate the ability to prioritise workflows and adapt to changing deadlines while maintaining very high levels of attention to detail.

• 2-4 years of experience in social media management or digital marketing, preferably within the Financial Services or a similar industry.
• Experience in senior leadership social account management.
• B2B Social Marketing experience.
• Proven proficiency in using social media management platforms, specifically Hootsuite, Gaggle.
• Strong understanding and experience with organic social media strategies, particularly on Linked In.
• Experience with social media reporting and analytics tools, demonstrating an ability to interpret data and derive actionable insights.
• Exceptional written and verbal English communication skills, with a keen eye for detail and the ability to craft bespoke, engaging content tailored for diverse audiences.

• Direct experience supporting or managing employee advocacy programs.
• Demonstrated ability to optimize social media content for different stages of the consumer journey.
• Experience managing relationships with external marketing or social media agencies.
• Familiarity with SEO principles as they apply to social media content.
• A proactive approach to identifying new social media opportunities and trends.
• University degree or apprenticeship, preferably in Marketing, Communications, Business, or a related field.

• Hybrid Work Environment: 3 days a week in office required based on your line of business and location.
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity.
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals.
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing.
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental…