Team Lead, Personal Lines Underwriting

Team Lead, Personal Lines Underwriting

Join + be part of a high‑performing Underwriting team at Heartland Mutual Insurance, rooted in Ontario and Nova Scotia. The Team Lead will support day‑to‑day functions, review complex files, mentor staff and drive process efficiencies.

• Manage Underwriting portfolio, create a high‑performance culture and improve efficiencies.
• Ensure corporate governance and regulatory compliance policies and procedures are adhered to.
• Guide team members in consistent high‑quality decisions and delegate authority to ensure effective decision‑making.
• Support product and pricing management, using market knowledge to help develop products, pricing and services.
• Provide ongoing guidance to support team members and reinforce core Underwriting appetite.
• Collaborate with other departments to maximize portfolio performance.
• Coordinate and provide training and development initiatives.
• Conduct routine audits to identify training gaps.

• 6+ years of Underwriting experience.
• 1+ years in a leadership role.
• Post‑secondary education; CIP designation is an asset.
• Exemplary analytical skills, both written and verbal, to make informed decisions.
• Strong communication skills and ability to adapt to audiences.
• Ability to influence decisions and negotiate strategically.
• Enthusiasm for learning and ability to thrive within a team or independently.

• Be part of a collaborative and high‑performing team that values knowledge sharing.
• Enjoy a competitive compensation package, including health and wellness benefits, pension plan and paid time off.
• Take advantage of continuous learning opportunities and stretch assignments.
• Play a key role in helping customers navigate challenging situations with empathy and expertise.
• Work in an inclusive culture that embraces diversity, equity, inclusion and belonging.

Accommodation is available on request for candidates taking part in all aspects of the selection process.