Manager, Collaboration Technology Engineering
Location: Southwestern Ontario
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.
Discover how you can make a difference in the lives of individuals, families and communities around the world.
Manger, Collaboration Employee Experience Technology Engineering is a strategic leader, mentor, and technology advocate responsible for guiding a high-performing team of engineers focused on delivering world‑class productivity and collaboration solutions. This role blends technical expertise with people leadership, ensuring alignment with Sun Life’s global technology roadmap while fostering innovation, operational excellence, and continuous improvement across Windows Desktop, Microsoft 365, and other IT platforms.
Aboutthe role
The Manger, Collaboration Employee Experience Technology Engineering is a strategic leader, mentor, and technology advocate responsible for guiding a high-performing team of engineers focused on delivering world‑class productivity and collaboration solutions. This role blends technical expertise with people leadership, ensuring alignment with Sun Life’s global technology roadmap while fostering innovation, operational excellence, and continuous improvement across Windows Desktop, Microsoft 365, and other IT platforms.
Whatwill you do:
- Team Leadership & Development
- Lead, coach, and develop a team of M365 Productivity Engineers, fostering a culture of innovation, accountability, and continuous learning.
- Provide technical and professional mentorship, ensuring team members grow in both capability and confidence.
- Conduct regular performance reviews and support career development planning. Managing relationships with staff augmentation vendors.
- Align team objectives with enterprise technology strategies and business goals.
- Drive digital transformation initiatives within the desktop and collaboration space.
- Oversee the design and delivery of scalable, secure, and cost‑effective end‑user computing solutions.
- Ensure engineering artifacts, service improvements, and feature enhancements meet quality and compliance standards.
- Manage and prioritize engineering initiatives, ensuring timely execution and alignment with business needs.
- Partner with cross‑functional teams on key projects, including:
- IT's AI deployments, Cloud Systems, Identity, and enterprise‑wide platforms like Entra , Office 365, SharePoint, and Teams.
- LDAPS, Graph API, MFA, Entra P2, Conditional Access Policies, and Microsoft InTune.
- Drive continuous improvement through incident and problem analysis, capacity planning, and service optimization.
- Ensure smooth operational transitions through effective documentation and knowledge sharing.
- Maintain compliance with architecture, security, and service design standards.
- Defining and tracking key performance indicators (KPIs) for employee experience.
- Using analytics to measure and improve desktop and collaboration teams’ effectiveness in projects and problem resolution.
- , storage, security, service desk) to deliver integrated solutions.
- Act as a key liaison between engineering and business stakeholders, translating technical capabilities into business value.
University degree or college diploma in a related discipline, or equivalent experience
- 10+ years of experience in IT and extensive experience in different technology
- 3 years in a leadership experience managing a team of 8+ resources
- Experience with networking, servers, storage, and virtualization concepts
- Deep understanding of Microsoft 365 technologies and Security concepts, including:
- Azure AD / Entra (including MFA, P2 features, Conditional Access)
- On‑premises AD and Identity Management
- Amazon Work spaces and VMware VDI
- InTune and…
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