ERP Systems Coordinator

Reports To: Director, IST & Continuous Improvement

We are seeking an ERP Systems Coordinator to join our Information Systems and Technologies (IST) department at a growing real estate development organization in Waterloo. This role offers exceptional breadth of experience for someone looking to build a career at the intersection of business and technology, with comprehensive exposure to enterprise systems, business processes, and technology implementation.

As part of our IST department, you’ll play a critical role in supporting our technology environment, coordinating system implementations, and enabling end-users to maximize the value of our enterprise platforms. You’ll have the opportunity to make a meaningful impact on our organization’s technology capabilities while expanding your skills and taking on increasing responsibility within a collaborative team environment.

This position is ideal for someone who is eager to learn, enjoys problem-solving, and thrives when collaborating with others in a team setting. We’re looking for someone with strong interpersonal and communication skills who wants to grow as a key member of our IST team by applying their skills across diverse challenges and building expertise in enterprise technology.

ERP & Application Support (35-40%)

• Provide first-level support for our ERP systems and business applications, including Home builder One (HB1), Dynamics 365, SharePoint, Yardi Breeze, and Salesforce
• Deliver responsive, customer-focused service to end-users experiencing technical challenges
• Respond to helpdesk tickets, troubleshoot user issues, and collaborate with team members to resolve technical challenges
• Build strong relationships with users across the organization to understand their needs and provide tailored support
• Triage and elevate complex issues to appropriate technical specialists
• Develop deep knowledge of our systems and business processes to provide increasingly independent support over time
• Support reporting requests and data analysis needs using tools like Power
  
  BI and system-generated reports

Projects & Implementations (30-35%)

• Coordinate project activities including scheduling, documentation, and stakeholder communication
• Serve as subject matter expert on specific applications and tools as expertise develops
• Lead training and user adoption efforts for new system implementations
• Take ownership of implementation work streams and technical components as skills and knowledge grow
• Facilitate testing, user acceptance, and change management activities
• Support the successful delivery of system enhancements and new technology rollouts

Documentation & User Enablement (20-25%)

• Create and maintain clear, user-friendly documentation including how-to guides, process workflows, and training materials
• Deliver training sessions to end-users on system features, updates, and best practices
• Ensure documentation remains current as systems evolve and business processes change
• Develop resources that empower users to self-serve and reduce repetitive support requests

Process Improvement (10-15%)

• Analyze current-state business processes to identify inefficiencies and improvement opportunities
• Recommend solutions to streamline workflows and enhance system utilization
  
  Participate in process mapping and documentation activities
• Support the implementation of efficiency initiatives across the organization
• Collaborate with stakeholders to understand pain points and develop practical improvements
• Support additional IST initiatives and responsibilities as needed to meet departmental objectives

Required Qualifications:

• 1 – 3 years of experience working with ERP or applications technology in a business context
• Post-secondary education in Business, Information Systems, Mathematics, or a related field
• Strong customer service skills with the ability to communicate technical concepts to non-technical users
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities and work both independently and collaboratively
• Strong analytical and problem-solving abilities
• Eagerness to learn new systems and technologies

Preferred Qualifications:

• Experience with…