Senior Salesforce Developer - CRM

About the Company

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do.

Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

Reporting to the Manager, Digital Solutions, you’ll be responsible for building applications with no-code and code without compromise. As a Senior Salesforce Developer - CRM, you will be an integral part of OTIP’s TE Digital team, delivering innovative customer experiences using a mix of Salesforce and industry standard tools to solve complex business problems.

• Design, develop and implement Salesforce multi-cloud CRM solutions that support OTIP initiatives.
• Collaborate with key stakeholders across the business, identify and gather their requirements and needs, and translate them into technical specifications and Salesforce CRM solutions.
• Configure necessary Salesforce solutions to meet business requirements.
• Design, develop, and maintain custom Salesforce UI and programing logic in LWC and Apex.
• Develop, maintain, and optimize API-based integrations between Salesforce CRM and other systems, ensuring data integrity and seamless data flow.
• Conduct testing, troubleshooting, and regression activities to ensure reliability and performance of Salesforce CRM solutions.
• Troubleshoot and resolve technical issues related to Salesforce CRM implementation, integrations, and data/content management.
• Resolve incidents and problem tickets related to Salesforce CRM solutions.
• Work with the TE Security team to maintain the security and integrity of OTIP’s Salesforce CRM solutions.
• Source control and task management via Azure Dev Ops.
• Contribute to technical documentation.
• Share knowledge of Salesforce platform capabilities and product features. Support the creation of training materials.
• Support the Salesforce Administrator, as needed.
• Assess Salesforce seasonal release impact and lead efforts to keep OTIP’s Salesforce implementations current.
• Monitor and stay current with Salesforce CRM best practices, new features and updates and proactively identify opportunities to enhance OTIP’s Digital Solutions, improve efficiency and effectiveness.

This is the unique blend of skills and experience we would love to see in an ideal candidate:

• Completion of at least 1 post secondary education a related field.
• Certified Salesforce Platform Developer II or equivalent.
• Additional Salesforce certifications are desirable e.g., Certified Salesforce Administrator, Certified Salesforce Platform App Builder, JavaScript Developer I.
• 6+ years of development experience working with Salesforce CRM platforms.
• Experience developing solutions for Sales Cloud, Service Cloud and Knowledge.
• Knowledge of Marketing Cloud, CMS, and Experience Cloud (authenticated and unauthenticated) an asset.
• Advanced experience with integrations, design patterns, developing code and guiding the SDLC of applications from inception through to post-deployment support for highly scalable complex development projects.
• Expertise in building, deploying, and optimizing LWC.
• Strong hands‑on knowledge of Apex, JavaScript, HTML, and CSS.
• Knowledge of Azure Dev Ops, Git, and Dev Ops processes & toolsets (like Gearset, Copado).
• Strong understanding of Salesforce sharing and security, including but not limited to roles, profiles, permissions.
• Demonstrate understanding of cloud technology fundamentals and cloud-based security concepts.
• Experience with multi‑lingual Salesforce implementation is a highly desired asset.
• Experience with Salesforce OMNI channel and MIAW approaches and solutions is an asset.
• Experience with…