Technical Communicator - Mining Technology wide
Job in
London, Ontario, Canada
Listing for:
Toromont Cat
Full Time
position
Listed on 2026-03-10
Job specializations:
-
IT/Tech
Systems Engineer, Electrical Engineering
-
Engineering
Systems Engineer, Electrical Engineering
Salary/Wage Range or Industry Benchmark: 69520 - 86900 CAD Yearly
CAD
69520.00
86900.00
YEAR
Job Description & How to Apply Below
Position: Technical Communicator - Mining Technology wide)
The Technical Communicator
- Mining Technology will provide valuable support to our Technology Technicians and product support staff through top technical expertise on our Caterpillar Product Line.
Pay Type
Full Time, Permanent
Compensation
$69,520.00 to $86,900.00
The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.
As a Technical Communicator
- Mining Technology, YOU will experience:
Working within one of the safest organizations in the industry where your safety and well-being are our most important priorityWorking for the best in class equipment dealer and with the premium Caterpillar brandOpportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your successCompetitive total rewards including: wages, benefits, and premiums (as eligible)An opportunity for flexible work schedules and opportunities across multiple locations across Eastern CanadaIn a typical day, YOU will:
Provide technical support to the Toromont Cat mining technology groupReview the product problems for the products under their responsibility and propose solutionsWrite site visit reports and technical reports, as neededActively participate in PPM (Product Problem Management) initiativesSupport case review with Customer Site ChampionsContribute to system upgrade planningConduct site visits as requiredAct as front-line interface with customer to manage technical issue resolution in clear, understandable wayManage issue escalation to Caterpillar support and developers, provide field feedback, receive product updates and information from CaterpillarProvide technical expertise for TES offerings and productsUnderstand how the TES system works, interface with the Caterpillar dealer Solutions Network (DSN), and interface with the TES Product Support Specialist through Technology Solution Center (TSC) Salesforce to communicate technical issues with TES components such as factory passwords and/or Software-Enabled Attachments (SEAs)Work closely with SITECH or authorized Trimble Caterpillar dealer technical experts to resolve issuesWork closely with field techs / shop techs, manage escalations from technology support technicians to resolve issuesProvide technical training and support to technology service techniciansBe accountable for staying up to date with Caterpillar service letters and service magazines and distributing information across Caterpillar dealerMust-haves for this role:
Heavy Equipment License or equivalent experience in the Technical Field/Heavy Equipment Industry an assetMining and Mining Technology experience an assetHighly safety conscious with a minimum of 5 years practical experience diagnosing, troubleshooting and repairing Cat Heavy EquipmentWritten and spoken communication skills in French and English is considered an assetExcellent communication, interpersonal, analytical, problem solving, organizational and time management skillsResults driven with a solid business acumen and customer centric with proven commitment to deliver internal and external service excellence continuouslyImprovement mindset, self-motivated and collaborative team player able to work with a sense of urgency to meet deadlinesBe adaptable and able to address competing and multiple priorities by planning effective strategies and remaining current on technology productsHighly computer literate with proficiency in Microsoft 365 Applications, Networking, Can Bus, Mod Bus and Ethernet communicationsExperience with Cat systems/DBS/SIS/PSCRMWilling and able to travel and work outside regular business hours as requiredSpoken English and French language would be an assetA valid Passport and Driver’s License with current clean Driver's AbstractAbout Toromont Cat
With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers!
When you join our team, you become a member of the Toromont family. Your success is our success!
Artificial Intelligence (AI)
Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.
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