IT Support Representative Bilingual

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Introduction:
Prime Hires is seeking a skilled Service Availability Representative Bilingual I to join our client in support of an existing vacancy.

Contract Period: 24 months with potential to convert

Pay Rate: $23.50 per hour

Location
:
London, ON

Location Type
:
Onsite

Shift schedule: Rotational shift;
Changes every week 24X7 X365

Need to be able to work all 3 shifts

Business

Hours:

Monday to Friday; 8AM to 4PM / 8:30AM to 4:30PM

• Job Responsibilities:Respond to a variety of inbound colleague calls/emails
• Ensure accurate and detailed problem documentation/ticketing
• Provide timely escalation and follow-up with support groups and colleagues
• Identify and escape wide-impact or potential wide-impacting outages
• Identify trends and opportunities for improvement as well as provide ongoing feedback
• Build ongoing support proficiency for other skills and applications
• Experience & Qualification Requirements: Bilingual:
  Fluency in French and English (read, speak, write)
• Above average computing and navigational skills
• A team player who collaborates effectively with peers and other teams but can also work well independently
• Good knowledge of Microsoft O365 (Word, Excel, One Note and PowerPoint)
• A technical support background or related education - troubleshooting exp
• Ability to type at least 35 words per minute
• General knowledge and understanding of PC hardware and components
• Nice to have:Experience with ticketing systems is an asset
• Technical degree and/or IT Certification preferred

Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.