Senior Manager, Business Management

Position: Senior Manager, Business Application Management
Description

Senior Manager, Business Application Management
TD Bank – Toronto, ON
Drive HR Technology Innovation. Lead with Vision. Transform the Future of Financial Services.
Are you ready to shape the digital core of TD Bank’s HR technology landscape? As Senior Manager, Business Application Management, you’ll guide a team of forward-thinking professionals, delivering mission-critical HR solutions that streamline operations, enhance employee experiences, and setting the pace for transformation in one of Canada’s leading financial institutions.

The Core, Payroll, and Total Rewards Product Group is at the heart of TD Bank’s HR technology transformation. Our team manages the bank’s comprehensive HR tech stack—including platforms like Workday, Service Now, and Varicent—to deliver seamless, secure, and innovative solutions that empower over 95,000 colleagues across the globe.

What You’ll Do

Strategic Leadership:  Partnering with a team of Product Owners, develop and execute a visionary roadmap for HR business applications—spanning several critical applications like Workday and Service Now.

Agile Delivery:  Collaborate with product owners and cross-functional teams in an agile environment to deliver high-impact solutions, ensuring rapid iteration, continuous improvement, and exceptional user adoption.

Tech Mastery:  Oversee the design, implementation, and optimization of platforms such as Workday, Varicent, Service Now, and other HR applications, driving automation, process improvements, and our digital transformation.

Team Empowerment:  Mentor and inspire a high-performing team, fostering a culture of innovation, collaboration, and continuous learning.

Stakeholder Engagement:  Serve as a trusted advisor to business and technology leaders, translating complex requirements into actionable solutions that deliver measurable business value.

Data & AI Trailblazer:  Build digital, data, and AI capabilities that power smarter decisions and future-proof our business across our HR technology landscape.

CUSTOMER

Direct accountability for leading and managing Business Operations Practices to support delivery of BAU processes for 3 or more applications

Represent business as their Operational Excellence Champion

Owns the deployment and change management for initiatives / projects spanning across all project tiers

Responsible for providing support to projects in developing operating practices to support delivery and integration of Marketing Technology projects into Operational Processes

Owns and maintains 3-year roadmap to establish vision, clarity, and alignment with the strategic and tactical direction of the business

Oversees financial planning and management process as part of Operations budget and Marketing Technology budgets

Provides oversight for the forecasting and management of Operation budgets across multiple applications with Finance standards

Accountable for documentation management for Business Operations and Project artifacts (i.e. Operations Manuals, BRD, SRS, Test Plans, etc)

SHAREHOLDER

Owns overall accountability for managing operational risk and controls

Accountable for executive and management communications as it pertains to the Business Operations

Ensure adherence to guidelines and regulatory requirements under Privacy, Legal, Compliance, and the Office of the Chief Data Officer

Establish effective relationships across multiple business and technology partners, program, project managers

Manage / oversee the in-take of new projects and ensure Business Systems Analyst resources are effectively allocated amongst the project portfolio

Communicate and negotiate timelines, budget, staffing, scope and critical milestones with project managers and key stakeholders

Ensure the team maintains compliance and procedure guidelines to support satisfactory audit results

EMPLOYEE / TEAM

Responsible for management of the overall team providing both leadership and guidance

Set targets and objectives for the team, and deliver results

Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered

Lead a high performing…