Senior Business System Analyst, Individual Insurance

Senior Business System Analyst, Individual Insurance

Waterloo, ON, Canada

Posted Thursday, February 26, 2026 at 5:00 AM

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity : At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity.

We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

This is an excellent opportunity to play a key role in ensuring the organization’s systems operate effectively and evolve to meet the needs of the business. In this position, you’ll collaborate closely with end users, leaders, and executives to understand how systems can work better and help drive the implementation of meaningful technology and process improvements. You’ll influence change, support system enhancements, and ensure that improvements align with organizational goals while minimizing disruption.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

• Collaborating and coordinating with team members, end users, and stakeholders to support system improvements and enhancements.
• Managing the integration of system updates to minimize impact on current workflows and business processes.
• Overseeing project scoping and estimation, and acting as a liaison between junior team members and project managers or cross ‑ functional partners.
• Performing systems analysis on existing processes to identify opportunities for improvement and increased efficiency.
• Translating business requirements into clear, actionable functional specifications.
• Monitoring project activities to identify potential risks and ensuring appropriate mitigation strategies are in place.
• Troubleshooting production support issues, assisting with root cause analysis, and recommending sustainable solutions.
• Providing escalation ‑ level support for complex production issues and ensuring long ‑ term viability of implemented fixes.
• Ensuring documentation for projects—of all sizes and complexities—meets required standards and providing oversight on documentation prepared by junior analysts.
• Following established processes and identifying operational gaps that could introduce risk to the organization.

• 5+ years of experience as a Business Systems Analyst, with 2+ years in the Insurance or Financial Services industry considered an asset.
• Experience in Quality Assurance, workflow management, and translating business requirements into technical specifications.
• A post ‑ secondary degree in computer science, computer systems engineering, software engineering, or an equivalent combination of education and experience.
• CCBA or CBAP certification, or active progress toward one, along with other relevant specialty certifications.
• Experience working in Agile environments, with familiarity in Scrum, Kanban, CI/Dev Ops, and tools such as Azure Dev Ops, Jira, and test management platforms (QC, ALM).
• Ability to write technical specifications, user stories, process flows, data flows, and diagrams supporting system development.
• Strong communication and interpersonal skills, with the ability to influence, coach, negotiate, and collaborate across diverse teams and…