Hotel and Event Management Specialist

About Event Connect

Event Connect is a team of sports and technology enthusiasts dedicated to supporting our partners. Our product, Event

Connect

TM, connects event organizers, hotels, and cities to manage communication, marketing, reporting, and everything in between.

As an Event Management Specialist, you will work alongside a Procurement Specialist to secure the best hotels and rates for our events. You will train hotels on our platform to create value for both hotels and athletes/families. The Event Management Specialists oversee all aspects of event management in the post‑contracting process, including reservation compliance, inventory management, event strategy, and various forms of hotel support.

• Provide exceptional support to Hotel Sales Representatives, CVB’s and NSOs via phone, email and chat
• Onboard new hotels into the Event Connect network
• Monitor and manage event performance via the Event Management Report and cross‑department strategy meetings
• Draft and review hotel contracts
• Perform market research
• Creatively consider ways to improve current systems
• Load contract data into the Event Connect software
• Complete Event Validation, including financials and quality checks
• Train hotels on the use of Event Connect software and host hotel dashboard webinars
• Maintain events for adequate available inventory
• Act and complete multiple event management tasks simultaneously
• Comply with hotel reservations with precision and attention to detail
• Work with Hotel Partners on oversell resolution
• Analyze and issue renewal contracts to hotels on behalf of Contract Specialists when applicable
• Participate with rotating on‑call schedule for company emergency phone line

• Ability to multitask and be agile in a fast‑paced environment
• Knowledge of the hotel industry and brand standards
• Intimate knowledge of contracts and the ability to contract
• Ability to calculate revenue minimums and understand revenue targets
• Accepts and welcomes new challenges
• Accountable for being a team member and contributing to goals
• Friendly, professional, and confident nature on the phone and through email communications
• Strong problem‑solving skills and the ability to collaborate with others
• Organized approach to completing your work to strengthen client and hotel relationships
• A University or College graduate
• Minimum of 2 years of hotel experience

• Competitive salary and benefits
• A casual but energetic work environment made for today’s workers
• Performance‑driven culture
• Growth opportunities
• IT equipment provided

Event Connect welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.