Group Collections and Commissions Specialist

Overview

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity: At Equitable, we are a Canadian mutual company driven by purpose — putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

We are looking for a Group Collections and Commissions Specialist for our Group Actuarial team. This role is responsible for providing service to our clients and advisors on matters related to Premium collection and Advisor Compensation as well as processing related tasks in our administration systems. We are a busy team, so strong communication skills, multi-tasking, high level of accuracy and attention to detail are a must.

If you thrive in a fast-paced, results-driven environment, we’d love to hear from you.

Join one of the region’s top employers and be part of something that truly makes a difference.

This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement, and there may be some roles that are required to work in our office more than the minimum requirement.

• Supporting our advisors and clients in resolving queries about commissions and premium payments.
• Collaborating with people at various levels of the organization in relationship management
• Ensuring advisor errors & omissions/required licensing is up to date.
• Assisting with agent of record (AOR) changes.
• Processing transactions on our administration systems
• Processing payments to advisors
• Preparing commission and premium reconciliations using Excel
• Supporting workload management for overall Group Collections and Commissions team
• Ensure strong internal controls and service standards are achieved

• Post secondary education
• Excellent communication skills, including effective listening and the ability to communicate clearly both verbally and in writing.
• Superior customer service skills with phone and email etiquette.
• Excellent problem solving and analytical skills
• Self motivated drive that strives for continuous improvement
• Minimum 2 years of collections and commissions processing related insurance industry experience
• Strong attention to detail and high degree of accuracy
• Ability to prepare/manipulate MS Excel based numeric reconciliation
• Demonstrated organizational skills with the ability to meet deadlines

• Career Growth:
  Regular learning sessions and development opportunities
• Total Rewards:
  Incentive pay, annual salary reviews, employer-paid benefits and pension matching
• Time Away:
  Competitive vacation plus one paid volunteer day each year
• Flexibility:
  Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at  We’re happy to help.

Your base pay will be based on your skills, qualifications, experience and education. In addition to your salary, this role is eligible for a discretionary annual incentive award tied to business performance, plus a wide range of competitive benefits.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included.

Reports To: Manager, Group Collections and Commissions
Department: Group
Term: Permanent Full-Time

This position is open and we are excited to find the right person to join our team.

As part of the recruitment process, you will need to go through background screening, as per our company policy.

#LI-Hybrid