Senior Credit Risk Analyst

Opentext - The Information Company

Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At Open Text, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

As a Senior Credit Risk Analyst, you’ll play a key role in optimizing cash collection, minimizing bad debt, and supporting revenue growth. Reporting to the Senior Director of Credit, you’ll leverage your expertise in global B2B credit risk to deliver best‑in‑class processes and customer experience.

This role is based in our Waterloo office, Hybrid, 3 days/week (Tuesdays–Thursdays). If you live farther away, you can conveniently park your vehicle at one of our offices in Richmond Hill or Mississauga and use the shuttle bus to and from the Waterloo office twice a week.

• Develop and execute credit risk strategies, including automation initiatives.
• Analyze customer financial statements and monitor account performance.
• Collaborate with Sales and stakeholders to resolve credit requests and provide alternative recommendations.
• Approve payment term requests and ensure compliance with SLAs.
• Support acquisition integration and strategic projects to enhance credit risk practices.
• Drive continuous improvement in credit granting and collections processes.

• Bachelor’s degree in Business or Finance.
• CPP designation required; CCP or accounting designation is an asset.
• 5+ years of B2B credit experience (global software/high‑tech preferred).
• Strong financial analysis and credit risk assessment skills.
• Excellent communication and change management abilities.
• Proficiency in SAP, Salesforce, and Microsoft Office.
• Collaborative, organized, and driven by continuous improvement.
• Bilingual proficiency is an asset.

Open Text is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. This role will allow you to make an impact by assisting in the evolution of the MDS offerings to address the changing needs of the company.

Open Text's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides directions on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender‑identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at

Mid‑Senior level

Full‑time

Finance and Sales

Software Development

Referrals increase your chances of interviewing at Open Text by 2x.