Director, Specialized & Business Lending Product
Job Description & How to Apply Below
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*** Reporting to the Vice President & Head of Specialized Lending, Manulife Bank, the Director, Specialized & Business Lending Product is responsible for the Bank’s Specialized & Business Lending product strategy, development, and lifecycle management. The suite of products and services within this portfolio is uniquely positioned to help our independent advisor partners execute financial plans that improve their high net worth and business owner clients’ financial health by amplifying their insurance and investment strategies, providing high-touch banking services, and, meeting the borrowing needs of their client base.
It is also a significant growth opportunity for Manulife Bank. The portfolio is designed to meet the borrowing needs of high net worth and business owner clients and is composed of insurance-based lending (Immediate Financing Arrangements, Cash Surrender Value (CSV) lines of credit and similar), investment loans and lines of credit, advisor & firm financing, as well as commercial and multi-unThe Director, Specialized & Business Lending Product bridges strategy and execution.
They are responsible for influencing the Specialized & Business Lending product & service experience direction, shaping its structure, and ensuring every effort across the Specialized Business Lending advisor and customer experience contributes to delivering value for our advisor partners, high net worth & Business owner customers, and the Bank. In fulfilling this role, the incumbent will demonstrate a high level of collaboration by partnering with stakeholders across the Bank organization, including sales, underwriting, risk, marketing, delivery, technology, operations, finance and others, to identify opportunities, prioritize features, and deliver high-quality products, services and advisor/client experiences.
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* Position Responsibilities:
**** Product Strategy (25%)
*** Develop, monitor, and refine long term product strategies for key product portfolios that will distinguish Manulife’s product offerings in the marketplace
* Analyze the market to identify opportunities and recommend sound product strategies to support the launch of key products, features and services
* Conduct advisor & customer research and analysis including competitive positioning
* Build the strategic product roadmap aligned to overarching advisor, client, and business goals
* Build and maintain a library of business cases, identifying & prioritizing next best options to deliver on the strategic product roadmap
** Product Portfolio Management (40%)
*** Maintain a relevant and concise product shelf that has a positive impact on sales, account balances, profitability and advisor and customer strategies
* In close collaboration with Finance and the data and analytics teams, measure, analyze, monitor, and report on specialized lending business performance; propose action to capitalize on strengths and address weaknesses in performance
* Working within approved pricing frameworks, establish the pricing strategy for Specialized Lending
* In conjunction with account management and the risk management teams measure, monitor and mitigate significant risks within the specialized lending portfolio
* Manage the product lifecycle from concept to launch, including planning, execution, and testing
* Recommend which product features to amend, or new products to develop and launch next
* Collaborate across the bank, working with technology, delivery, marketing, sales, risk, operations, and others to develop and execute plans to ensure successful product delivery, launch, and benefit realization
* Ensure that all products meet high standards of quality and align with the Bank’s product roadmap and strategy
* Develop and execute effective communication that keeps all stakeholders informed about product progress and provides a platform…
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