Assistant Vice President; AVP), Fraud Strategy and Operations

The AVP, Fraud Strategy and Operations is a senior leadership role in Manulife Bank, reporting to the VP Operations, is responsible for developing, implementing, and overseeing the Bank’s 1st line of defense fraud strategy and operational framework. This position ensures robust fraud prevention, detection, and response capabilities while maintaining compliance with regulatory requirements and aligning with enterprise risk objectives. The AVP will lead cross-functional initiatives to strengthen fraud controls, optimize operational efficiency, and drive innovation in fraud management practices.

• Develop and operationalize the Bank’s 1
  
  LoD fraud strategy aligned with business objectives and regulatory standards.
• Provide strategic direction for fraud prevention, detection, and mitigation programs across all fraud typologies.
• Partner with Bank senior leadership to integrate fraud risk considerations into organizational planning and publish annual fraud plan.
• Serve as the central point of accountability for fraud risk, aligning with CEO and Board expectations for integrated risk oversight.
• Upgrade exec reporting to include KRI/KPI, forecasts, heatmaps; monthly performance packs.

• Lead fraud operations teams responsible for alert management, investigations, and case resolution.
• Ensure timely and accurate reporting of fraud incidents to internal stakeholders and regulatory bodies.
• Oversee fraud stress testing and scenario planning to assess resilience.

• Establish and maintain governance frameworks for fraud risk management.
• Adopt COSO/ACFE framework; schedule semi-annual external benchmark reviews and formal law-enforcement engagement.
• Collaborate with the Global Anti-Fraud Office, Bank Compliance and other oversight bodies.

• Drive adoption of advanced fraud detection tools, analytics, and automation by investing in advanced AI/ML detection; implement model governance & drift dashboards; automate triage/reporting.
• Monitor fraud model performance and implement corrective actions as needed.
• Identify emerging fraud trends and develop proactive strategies.

• Build and mentor a high-performing fraud strategy and operations team.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Launch certification-backed curriculum and publish competency matrix.

• Bachelor’s degree in Business, Finance, Risk Management, or related field
• 10+ years of experience in fraud management, risk, or compliance within financial services.
• Certified Fraud Examiner (CFE) preferred.
• Proven track record in strategic planning and operational leadership.
• Strong knowledge of fraud detection systems, regulatory frameworks, and operational risk.
• Advanced analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities
• Strong strategic thinking and execution skills.
• Demonstrated risk management and compliance expertise.
• Proven leadership and team development capability.
• Advanced data driven decision making skills.
• Excellent collaboration and influence abilities.
• Commitment to innovation and continuous improvement.
• Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

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