Assistant House Manager

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Location: London, Ontario (On-site)
Type: Part-time, 1-year contract (possibility of renewal) | approx.
20 hours/week Compensation: $23.34/hour Final date to receive applications: January 5 th , 2026

Support exceptional guest experiences. Lead with confidence. Grow your career in a dynamic and collaborative team environment.

The Grand Theatre is hiring a part‑time Assistant Show Manager to help lead our front‑of‑house operations and deliver a great experience for every patron who walks through our doors. This is a 1‑year contract position with the potential for renewal.

If you have leadership experience in hospitality, customer service, or event coordination, and know how to keep calm and confident when things get busy, we’d love to work with you. You’ll help oversee our front‑line team, support volunteers, and ensure performances and events run safely, smoothly, and professionally.

Shifts are based on show and event schedules as well as administrative needs. Typical shifts available are as follows but may vary by week, by show, by need.

Most work occurs Tuesday–Sunday, with some private events outside that window.

• Support the daily operations of the front‑of‑house team
• Assist in managing front‑of‑house staff and volunteers
• Oversee bar service, audience services, and public areas during shows and events
• Serve as the on‑site lead for customer service and safety, including emergency response
• Coordinate setup and support for special events
• Handle administrative tasks such as incident reporting, shift documentation, and training records
• Ensure compliance with AODA, health and safety standards, and liquor service regulations
• Deliver or support onboarding and training for new staff and volunteers

• Experience in customer service or event supervision (theatre experience not required)
• Strong communication and leadership skills
• Smart Serve Certification, First Aid and CPR (or willingness to obtain upon hiring)
• Familiarity with AODA and public venue accessibility
• Experience managing staff or volunteers and working in a fast‑paced public environment
• Intermediate proficiency with Microsoft Office (Teams, Outlook, Word, Excel, SharePoint, Forms)
• Comfortable using POS systems (e.g. Square) and managing cash handling and reconciliation
• Demonstrated ability to oversee bar operations, including inventory control and liquor regulation compliance
• A strong commitment to equity, diversity, and inclusion, demonstrated through respectful leadership and proactive problem‑solving

• Experience with volunteer coordination tools such as Volgistics or Better Impact
• Familiarity with Square POS, Tessitura, or True Tickets
• Certification in customer service, hospitality, or venue/event management
• Valid G driver’s license

• Long periods on your feet during shifts
• Evening, weekend, holiday, and occasional weekday availability required
• Exposure to noise and large crowds during performances
• Some lifting (up to 35 lbs), including moving tables/chairs and bar supplies
• Occasional emergencies involving guest illness, injury, or evacuation

Must be legally eligible to work in Canada. Non‑Canadian applicants must have a valid employment Visa and proper documentation authorizing their ability to work in Canada on a part‑time basis.

This part‑time, contract role is fast‑paced and ever‑changing. No two days are exactly the same. You’ll need to be ready to jump in on short notice and adapt quickly to shifting event schedules and last‑minute bookings. Flexibility and a calm, can‑do attitude is essential to thrive here.

You’ll work closely with a dedicated team to keep front‑of‑house operations running smoothly while delivering outstanding patron experiences. We value team members who contribute to an inclusive, respectful environment and demonstrate a strong commitment to equity, diversity, and inclusion.

Expect to work evenings, weekends, and holidays, with shifts varying based on event needs. Physical stamina is also important, as you’ll be on your feet for extended periods and…