Senior Director, Controls Engineering and Service Management

Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary
The Sr. Director of Controls Engineering and Service Management is a senior leadership position within Equinix’s Operations Excellence organization. This role is responsible for establishing engineering standards of excellence for infrastructure monitoring, controls engineering, operational telemetry, and customer service management across Equinix’s global retail and hyperscale data center portfolio. The position ensures critical facility monitoring systems, including controls architecture and associated telemetry platforms, deliver real-time performance data to critical facilities engineers, the Equinix Operations Center (EOC), and customers.

Responsibilities include defining technical standards for control systems and monitoring infrastructure, designing scalable platforms for incident detection and resolution, and integrating automation to enhance operational efficiency. The Sr. Director will lead initiatives to optimize critical infrastructure monitoring, leverage AI and predictive analytics, and scale controls engineering solutions to support global Data Center operations while maintaining industry-leading uptime and availability.

Responsibilties
Team Development & Talent Strategy

Leads and develops high-performing Controls Engineering, Infrastructure Monitoring, and Service Management teams

Fostering a culture of belonging, innovation, collaboration, and accountability

Drives talent development initiatives, including mentorship, career progression pathways, and leadership training to ensure the team is equipped with the latest skills and expertise

Controls Engineering and Service Monitoring

Own the global process, standards, and performance of Equinix’s controls and critical infrastructure monitoring – including BMS/SCADA platforms, distributed telemetry collection, power and battery monitoring, PUE/WUE data collection, security architecture, and monitoring automation

Drive the evolution of Equinix’s data center observability to next-generation cloud architecture, leveraging automation and AI

Ensure operational integrity by engineering scalable, secure, and resilient infrastructure

Define centralized monitoring interfaces in collaboration with vendors and integrators

Collaborate with construction design and field operations teams to integrate advanced cooling (e.g., liquid/free) and power (e.g. OSPG) solutions into the control architectures

Ensure compliance with industry standards (e.g., ASHRAE, Uptime Institute Tier classifications) and oversee root cause analysis (RCA) for system failures, driving technical resolutions

Establish service level agreements (SLAs) and performance monitoring (KPIs) for controls engineering, monitoring systems, and customer expectations

Drive continuous improvement through the identification of deficiencies and collaborate with cross-functional teams to execute improvement opportunities

Service Management Orientation

Establish and maintain the vision for end-to-end service management, ensuring consistent and high-quality support for customers

Design and optimize processes for incident detection, escalation, and communication, ensuring rapid resolution and transparent updates to stakeholders

Specify AI-driven monitoring, detection, automation, and predictive maintenance to reduce incidents proactively

Drive cross-functional collaboration between facilities, network operations, and customer success teams to deliver seamless service experiences in a distributed 24/7 operational environment

Data-Driven Continuous Improvement

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