Bank Fraud Servicing Representative; Bilingual - S Job London area,Ontario Canada,Customer Service/HelpDesk

Position: Bank Fraud Servicing Representative (Bilingual) - S

Help us boldly shape retail in Canada

As the Financial Services segment of one of Canada’s most trusted and iconic retail brands, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work.

Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen.

This is a bilingual role based in Ontario. Candidates residing in ONTARIO are invited to apply!

Eagerly accepting applications from Bilingual (English & French) candidates!
Full-Time and Part-Time positions are available.

What you’ll do

Role we are currently sourcing for:

(Remote)
Bilingual Bank Fraud Servicing Representatives:

Inbound/outbound contact centre, focused on identifying suspected fraud and initiating appropriate actions to mitigate to the organization, while ensuring customer account(s) and personal information are managed in a professional and confidential manner

Reviews credit card applications with the goal of reducing CTFS exposure to fraudulent activity while completing review within acceptable established time frames

Who you are

We are looking for individuals who are:

Customer focused, who go above and beyond to respond to the evolving needs of our customers

Solutions oriented and outcome focused, with a strong attention to detail

Team players with strong communications skills, who build relationships easily

Able to speak English and French Fluently

While some experience is preferred, if you have a willingness to learn and are able to solve problems while keeping the customer top of mind, then this is definitely the place to be.

We’realways looking forgreat talent! In addition to competitive pay, we offer:

Comprehensive benefits and retirement programs

Performance incentives, Continuing Education Programs

Otherperksto support your well-being

Career growth opportunities and product discounts

Our startingwagefor this position is $22.82 with an annual salary review process.

Hours of our contact centre are:

Monday to Friday 8am-8pm

Saturday and Sunday 8am-6pm

Shifts will be primarily evenings and weekends

Weekend availability is required.

Your scheduled shifts will vary according to business needs. Availability requirements range between days, evenings and weekends.

* As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions:

Reference Check

Credit Check

Criminal Background Check

Global Sanctions and PEP screening

This posting represents an existing vacancy within our organization.


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