Customer Service Representative

Why Choose Us

Waste Connections of Canada is an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We are a company with a culture that trusts self-directed, empowered employees to make a bigger and better impact on their communities and careers every day.

Our priority is to hire a professional Customer Service Representative who cares about the safety of our drivers and the service provided to the community. This multi-faceted role combines administrative skills with creativity and cultural leadership. The ideal candidate will manage day-to-day office operations, coordinate internal events, maintain accurate data records, and serve as a culture ambassador to foster a positive and inclusive workplace environment.

As a Customer Service Representative, your key responsibilities will include:

• Answering customer calls and processing orders for new service, discontinuance, or changes in service.
• Accepting payments, researching billing inquiries, and updating customer account information.
• Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seek cost-effective, safe environmentally sound solutions to service issues.
• Accurately perform data entry and maintain organized digital records across operational platforms.
• Review and audit AI-generated data to ensure accuracy, consistency, and compliance with internal standards.
• Manage cash deposit processes, including preparation, reconciliation, and secure handling.
• Support the Health & Safety Committee by coordinating events and meetings, tracking initiatives, and promoting safety awareness.
• Plan and execute internal events that foster team engagement and reinforce a culture of safety and positivity.
• Collaborate with cross-functional teams to ensure events align with company goals and values.
• Promote and uphold safety as the organization’s core value through daily practices and communications.
• Generate, verify, and distribute operational reports using Trux and Ares systems.
• Collaborate with department leaders to implement process improvements and support operational efficiency.

• Proven experience in office administration, event planning, or related roles.
• 2 years of experience in Customer Service or relevant operations experience.
• Strong organizational and multitasking skills with attention to detail in a fast-paced setting.
• Experience with Microsoft Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Must be able to pass all pre-employment requirements.

• Competitive wages up to 55k annually.
• Retirement Plan with company match – let us help you save for your future.
• Comprehensive Benefits – Medical, Dental, Vision.
• Perks, perks, perks! Employee Assistance Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan.
• Insurance Coverage – Life, Short-Term/Long-Term Disability.

We thank all applicants for their interest. Only those selected for an interview will be contacted. Waste Connections of Canada may use artificial intelligence to screen, assess or select applicants for its positions, but final hiring decisions are made with human oversight.

Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance.