Client Service Representative

Client Service Representative

Join to apply for the Client Service Representative role at CIBC

We’re building a relationship‑oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and ambitions, empowering you to make a meaningful impact.

To learn more about CIBC, visit

As a member of the Personal and Business Banking Team, you’ll work in a fast‑paced banking centre. You will use your knowledge of financial products to help clients with day‑to‑day banking needs, answer questions, assist with transactions, and proactively connect clients with the right team members. Work may include evenings, weekends, and travel to multiple centres within a reasonable distance.

• Client engagement – help clients manage accounts and products, focus on the client experience, and connect clients to the right CIBC team members.
• Problem solving – listen, ask questions, take accountability for client issues, and collaborate when needed.
• Leveraging technology – become a technology expert and introduce clients to our mobile banking applications.

• You put clients first and find the right solutions.
• You’re goal‑oriented and motivated by accomplishments.
• You’re passionate about people and respect diverse perspectives.
• You love to learn and have a strong sense of curiosity.
• You engage with your heart and mind, listening to others.
• Values matter to you; you live our values of trust, teamwork, and accountability.

• Competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, employee share purchase plan, vacation, wellbeing support, and Moment Makers.
• Technological tools and spaces that facilitate innovation.
• Purpose Day – a paid day off for growth and development.

• CIBC is committed to creating an inclusive environment and provides an accessible candidate experience.
• You must be legally eligible to work in the specified locations.
• We may ask you to complete attribute‑based assessment and skills tests.
• We use AI tools in the recruitment process.

London‑Galleria Banking Centre

Regular

15

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

Seniority level:
Entry level

Employment type:

Part‑time

Job function:
Other, Industry: Banking

Referrals increase your chances of interviewing by 2x.

Sign in to set job alerts for “Client Services Representative” roles.