Customer Account Specialist II, Customer Assistance

Overview

Join to apply for the Customer Account Specialist II, Customer Assistance role at TD Securities
.

Work Location: London, Ontario, Canada

Hours: 37.5 per week

Line Of Business: Personal & Commercial Banking

Pay Details: $47,200 - $66,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based on the candidate s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

• Make people’s day: deliver an outstanding customer service experience by offering friendly support through knowledge of TD products, services, and solutions.
• Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to concerns.
• Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
• Never stop learning: actively participate in ongoing training and coaching support to grow and develop in your role.

Mandatory Training: 8am - 4pm Mon - Fri for 6 weeks, onsite at 380 Wellington St. London, Ont. After training:
Hybrid - Once a month on site.

Flexible Business

Hours:

8am-9pm Mon - Fri; 9am-5pm (Every other Saturday); 10am-6pm & 1-9pm scheduled weekly.

What You Need to Succeed

• High School Diploma or equivalent
• Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns
• Professional demeanor with sound judgment, time management and decision-making skills
• Ability to multitask and navigate computer systems with speed and accuracy while meeting metrics
• Digital literacy across desktops, laptops, headsets, etc.
• Flexibility, resiliency, and a positive attitude with challenging situations
• Ability to offer advice based on customers  total financial situation and knowledge of customer life cycle needs
• Previous collection, credit experience and/or call center and banking experience is an asset
• Ability to work independently and as part of a team

We’re delighted you’re considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to helping you thrive both at work and at home.

Interview Process
:
Hiring manager will reach out to candidates of interest to schedule an interview. We aim to communicate outcomes to all applicants by email or phone.

National Occupation Classification (NOC) Code: 14201 – Banking, insurance and other financial clerks

Accommodation
:
If you need accommodations to participate in interviews, please let us know.