Business Testing Specialist

Overview

Plan Sponsor Administration is looking for a Business Testing Specialist to join our Admin Advantage Payroll team. The Payroll team implements customized payroll solutions for a variety of clients and require testing through our User Acceptance Testing environment. The Business Testing Analyst is responsible for participating in client-specific payroll needs and implementations with a focus on providing expert technical guidance on payroll-related changes through this environment and others while building strong relationships with our Payroll Implementation Consultants, Service Owners, Payroll Specialists and IT partners.

The successful candidate will be a highly motivated, influential and passionate professional who is committed to building solid relationships while delivering on initiatives in a fast-paced and changing environment.

The Admin Advantage PAD and Payroll team within the Manulife Group Benefits organization links people, technology and expert services to simplify benefits administration and provide a consistent, powerful member and client experience. Our vision is to be recognized as the partner of choice within the industry for benefits solutions and benefits administration services.

Our clients trust the administration of their group benefits to us and you will be part of a team that delivers outstanding results to those clients and our members.

If you enjoy working in a fast-paced, changing environment where every day brings something new and innovative ideas are encouraged, you may be the candidate we are looking for!

• Testing: Support and participate in payroll testing to ensure compliance with guidelines and accurate delivery of client payroll requirements.

• Subject Matter Expert: Review and refine detailed requirements from stakeholders, including a diverse portfolio of clients, analyze the impact on current and future states and provide expert guidance on payroll-related changes. Support the investigation of requirements and systems issues.

• Payroll and IT Stakeholder Relationships: Build and maintain strong relationships with Payroll Implementation Consultants, Specialists and IT Partners.

• Continuous Improvement: Provide expert advice on business processes and documentation to help identify opportunities for improvement. Create and propose temporary and permanent process solutions to adapt to a rapidly changing business environment.

• Translate Client Needs: Convert client requests into clear, actionable technical requirements supporting both internal user-acceptance as well as client testing and implementation.

• Project Meetings: Actively participate in internal and occasional external payroll project team meetings. Contribute insights to ensure alignment with project goals while advocating for client experience.

• Industry Knowledge: Previous experience administrating benefits or implementing payroll for medium to large organizations.

• Business Analysis
  
  Experience:
  
  Possess formal training or equivalent work experience in business analysis, project management and methodologies (such as Lean Six Sigma).

• Analytical
  
  Skills:
  
  Strong capability to identify and resolve root cause issues related to system investigations, data flows, and information management. Strong ability to communicate complex technical concepts both verbally and through documentation.

• Quick Learner: Ability to quickly grasp new ideas, concepts, technologies, and tools, demonstrating strong analytical and problem-solving skills, proficient use of Office 365 and content management systems such as Confluence.

• Adaptability: Exhibit resilience and adaptability to change, with the ability to guide others through transitions while remaining accountable and solution oriented.

• Group Benefits/Admin Advantage Knowledge: In-depth knowledge of group benefits and Admin Advantage is an asset, enhancing the ability to manage payroll-related benefits.

• Stakeholder
  
  Collaboration:
  
  Proven ability to collaborate and negotiate with diverse global stakeholders who have competing priorities, maintaining composure and performing effectively during challenging interactions.

• Tec…