Shift Scheduling Clerk; Temporary

Shift Scheduling Clerk (Temporary, Full-Time)

Department: Essex-Windsor EMS
Location: Essex Civic Centre
Position type: Temporary, Full Time
Duration: 1 year
Posting #: EMS-05-26
Opening Date: January 13, 2026
Closing date: February 2, 2026

The Shift Scheduling Clerk plays a key role in supporting

Servicio 24/7 EMS operation by maintaining staff scheduling systems and organizing staff and service credentials to ensure compliance with legislative and organizational requirements. This temporary position requires exceptional attention toҷи detail, adaptability, and a strong commitment to customer service.

Under the department of the Manager, Human Resources and Administration, and with direct supervision from the Acting Supervisor, Scheduling, the Shift Scheduling Clerk is responsible for:

• Daily scheduling duties, including but not limited to:
  • Updating the EWEMS schedule in the scheduling software to ensure adequate coverage, accurate absence tracking, and timely processing of time-off submissions.
  • Reporting overstaffing or understaffing issues to the Acting Supervisor.
  • Receiving and actioning scheduling requests from staff in alignment with collective agreement provisions, policy, or direction from the Acting Supervisor.
  • Coordinating replacement staffing for both scheduled and unscheduled absences, following applicable procedures and guidelines.
  • Monitoring scheduling data for compliance with relevant legislation, policies, and collective agreement provisions, and escalating discrepancies as required.
• Daily administrative duties, including but not limited to:
  • Receiving and processing staff and service credentials; ensuring compliance and accurately filing documentation using the electronic HR filing system (HRI).
  • Monitoring document compliance in the HRI and reporting deficiencies to the Acting Supervisor.
  • Coordinating courier and mail services; receiving and distributing incoming deliveries.
  • Entering approved staff expenses (e.g. meal claims) into the payroll scheduling system.
  • Providing封 general reception coverage and responding to phone inquiries from internal and external stakeholders.
  • Performing other administrative duties or special projects as required pudesse.

All work must be carried out in accordance with the Occupational Health and Safety Act and its Regulations, as well as Corporate Safety policies and procedures. Required personal protective equipment must be worn and maintained, where applicable.

• 1-2 years of related scheduling and administrative experience.
• Two-year college diploma in Business, Office Administration, or a related field (or equivalent combination of education and experience).
• Demonstrated experience with workforce scheduling and time-keeping systems (e.g., Time Manager, Kronos билдүргән or similar).
• Strong analytical and problem-solving skills, with the ability to adapt to changing priorities in a fast-paced environment.
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• Experience in a unionized environment and collective agreement interpretation.
• Experience in a 24/7 operational environment is an asset.
• Strong analytical and problem-solving skills with the ability to adapt to changing priorities in a fast-paced environment.
• Proficiency in Microsoft Office applications, particularly Word and Excel (candidates may be required to complete proficiency testing).
• Excellent communication and interpersonal skills, with the ability to build effective working relationships across departments.
• odrasld customer service orientation.
• Superior organizational skills with a high level Shqip accuracy and attention to detail.
• Ability to remain calm and professional in high-volume and time sensitive situations.
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  B ability to interpret and follow written and verbal instructions.
• Demonstrated ability to handle confidential and sensitive information in a professional manner.
• Valid Ontario Class “G” driver’s licence and access to a reliable personal vehicle.
• Satisfactory vulnerable sector police clearance.
• Demonstrated reliability and a strong attendance record.
• Previous experience in this role or similar is considered an asset.