Branch Assistant

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We’re building a relationship‑oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered  team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit

As a Branch Assistant, you will provide ongoing support to the Branch Manager and their team through managing the reception area of the Wood Gundy branch and provide excellent customer service to clients. You will also ensure the efficiency of the operations of the branch through a wide range of administrative activities.

• Client engagement – Connect on a personal level to make every interaction meaningful. Enhance relationships by collaborating with your team and providing administrative support to ensure client needs are met. Respond to requests by answering questions and providing an exceptional experience.
• Relationship building – Heighten CIBC brand awareness in your community by attending local events and participating in marketing and outreach activities. Grow your network to create lasting connections that will generate future opportunities. Work closely with your team to connect clients with the right opportunities.
• Innovation – Make an impact by assisting in problem solving and finding solutions and often going above and beyond in helping to find a resolution.
• Administrative support – Maintain compliance standards in client dealings/client files. Conduct administrative activities and engage in administrative processes associated with branch management.

• Details matter – you notice things that others don’t and your critical thinking skills inform your decision making.
• You put our clients first, engaging with purpose to find the right solutions and going the extra mile because it’s the right thing to do.
• You love to learn, are passionate about growing your knowledge, and have a strong sense of curiosity.
• You engage with your heart and mind, care about people, respect different perspectives, and listen to and learn from others’ experiences.
• You have a degree/diploma in business; CSC is an asset.
• Values matter to you; you bring your real self to work and live our values – trust, teamwork, and accountability.

The expected annualized base salary range for this role is $48,880 to $51,720. The base salary is determined by a variety of factors, including the candidate’s skills, experience, and job‑related knowledge, as well as geographic location and specific business needs. Our compensation philosophy supports ongoing growth and development, enabling progression within the salary range as team members advance in their roles.

In addition to base pay, compensation for this role includes participation in an annual discretionary incentive or bonus program. We are committed to providing fair, equitable, and competitive compensation opportunities for all employees and we encourage open conversations about compensation throughout the recruitment process.

• Competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, vacation offering, wellbeing support, and Moment Makers, our social, points‑based recognition program.
• Work spaces and technology toolkit will simplify collaboration and create innovative solutions for our clients.
• Culture includes Purpose Day – a paid day off dedicated to your growth and development.
• Subject to plan and program terms and conditions.

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, please contact Mailb
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute‑based assessment and other skills tests (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location
:
Waterloo – 150 Caroline St. S, #3

Employment Type
:
Regular (Full‑time)

Weekly Hours
: 37.5

Skills
:

• Branch Banking
• Customer Experience (CX)
• Customer Service
• Office Administration
• Prioritization
• Reception Duties

Seniority Level
:
Entry level