Part Time Tasting Room Associate - Lompoc, CA

Part Time Tasting Room Associate - Lompoc, CA

We are hiring for a Part‑Time tasting room associate position  will be responsible for creating a welcoming and engaging experience for our guests. This role involves providing excellent customer service, educating guests about our wines, conducting tastings, and promoting wine sales. Provignage operates as a highly collaborative team, and all roles may occasionally support cross‑functional projects. The ideal candidate will have a passion for wine, strong communication skills, and a friendly and outgoing personality.

This part‑time role is based at the Tasting Room in Lompoc, California.

Guest Service & Hospitality:

• Greet all guests warmly and provide exceptional customer service.
• Observe the DTC calendar and processes. Conduct necessary pre‑visit research, communicate clearly with all visitors prior to the visit, and follow up.
• Become comfortable in Hub Spot & Shopify platforms. Process orders accurately and efficiently using CRM tools.
• Contribute to customer communication in Hub Spot for all guests, continually updating with new customer information.
• Guide guests through wine tastings, sharing knowledge about our wines, vineyards, and winemaking process.
• Create a fun, educational, and memorable experience for each visitor.
• Respond to guest inquiries and address any concerns promptly and professionally.
• Build relationships with guests and encourage repeat visits.

Wine Sales & Promotion:

• Promote and sell wine, wine club memberships, and merchandise.
• Effectively present and recommend wines to guests.
• Meet or exceed sales goals.
• Accurately process sales transactions using the point‑of‑sale (POS) system.

Tasting Room Operations:

• Set up and maintain the tasting room, ensuring cleanliness and presentation.
• Morning calibration of coffee and wine service. Coffee service must match the precision and narrative style of wine service.
• Wash and polish coffee, barware, and glassware.
• Maintain a safe and organized work environment.

Compliance:

• Serve alcohol responsibly and in accordance with all laws and regulations.
• Verify the age of guests to ensure they are of legal drinking age.

Abilities, Qualities, and

Qualifications:

• Must have a strong interest in food, wine, and culinary exploration.
• Must be a team player and enjoy working in a dynamic organization.
• Must demonstrate the ability to be thoughtful and creative while working towards goals.
• Must have excellent organizational skills.
• Outstanding written and verbal communication skills are necessary.
• Must have the ability to build rapport with high‑net‑worth wine collectors and customers.
• Must have the ability to facilitate esprit de corps.
• Maintain a professional appearance and demeanor, reflecting the standards of Provignage and clients.
• Flexibility to work some weekends and evenings during peak seasons or special events.
• Must support winery operations during key periods such as bottling, harvest, or other production projects, as needed.

• Hourly wage of $25 per hour.
• Monthly wine club sign‑up, sales incentives, and tips.
• 2 weeks of sick/wellness time.
• Employee discount on wine purchases.