Quality Manager

Job Title:

Quality Manager
Department:
Training Department

Location:

Company wide

Reports to:

Operations

Company Overview:
Grid Hawk LLC () is a premier provider of utility locating and other damage prevention services. Our mission is to keep communities safe by preventing damage to underground infrastructure. We provide full-spectrum outsourced asset damage‑prevention and mitigation services and solutions on behalf of utility companies. Our rapidly expanding geographic presence currently encompasses the states of Alabama, Illinois, Indiana (operational headquarters), Kentucky, Michigan, Missouri, New Jersey, Ohio, Oklahoma, Pennsylvania, Texas and Virginia (could expand into other states).

Grid Hawk is led by a seasoned team of utility locating industry executives who collectively hold a best‑in‑class track record for safety and on‑time performance. Also supporting our mission is an array of advanced technology, the centerpiece of which is our proprietary Keystone 811 ticket routing and workforce management system. We strive to build long‑term relationships with safety focused customers who expect industry‑leading service and performance.

Job Summary:

Primary duties & responsibilities will include but are not limited to:

• Oversee reporting and training of AFAM & RCA
• Improve and track At Fault Analysis Metric (AFAM)
• Root Cause Analysis (RCA) tracking
• Find trends and close the loop
• Oversee and track damage investigations and claims
• Review and follow‑up on investigations
• Certify and train the investigation process
• Damage reporting oversight
• Assist with AF damage calls
• Report tracking
• Continuous quality process enhancements
• Define areas of improvement
• Implement changes & additions through new or improved processes & training
• Follow‑up
• Training – train the trainer
• Assist with process training – equipment, locate theory, etc.
• Ensure completeness and consistency throughout the footprint
• Validate and request enhancements of current training
• Attend/assist with training classes to evaluate and coach the trainers, identify gaps, and suggest solutions
• Audits & tasks – operational excellence
• Audit and task reporting
• Trends & follow‑up (data tracking): are technicians learning from the process?
• Are auditors completing the audit/follow‑up properly?
• Close the loop to additional training
• Data tracking of employees who seem to have trouble with skill – understanding equipment, prints, ticket, scope, etc.; process – level‑up, corner lot, etc.
• Close the loop
• Recognize trends
• Request new content
• Request content adjustment
• Ensure internal compliance

• Travel 25 to 50% of the time is a requirement of this position
• May need to acquire evaluator certifications with MEA, ITS and/or EWN for clients that allow in‑house OQ evaluations
• Excellent communication skills needed
• Ability to read and interpret prints at a high level
• Ability to teach and demonstrate proper techniques
• Excellent quality record
• Proficient in gas and electric training
• High school diploma or equivalency (GED)
• Documentation of excellent quality ratio within locating industry
• Pass a background screening (no violations within the last 5 years)
• Pass a DOT drug test (ongoing)

• Ability to lift over 50 lbs
• Ability to walk/stand for multiple hours a day
• Reasonable accommodation can be made to enable individuals with disabilities to perform essential job functions

• All employees are eligible to receive some form of company benefits
• Benefits available to regular, full‑time employees who maintain an average of 30 hours worked per week
• Qualifying employees can enjoy paid holidays and PTO
• Health benefits available from the first of the next month following 30 days of employment
• 401(k) and matching program available after 90‑day introductory period
• Health insurance
• Dental insurance
• Term life insurance
• Short‑term disability
• Long‑term disability
• Vision insurance
• Flexible benefits plan
• 401(k) savings plan (matched by the company)

• Company vehicle
• Laptop
• Smartphone

Grid Hawk LLC is an equal opportunity employer. All employees could advance within the company.