Home Care Supervisor Community Care Program of Illinois Dept Aging

Overview

Location: Lombard, IL

Safe Life Home Healthcare, LLC, established in 2010, is a premier 4-star patient satisfaction organization serving the greater Chicago area. With over a decade of excellence in skilled nursing and home health services, we are expanding our services to include the Community Care Program (CCP). Our mission is to provide accessible, high-quality care to seniors and adults with disabilities in Illinois.

Position Overview We're seeking an experienced Home Care Supervisor/Operations Manager to lead our CCP vertical while supporting existing operations. This role offers significant growth opportunities.

• Administrative Duties
  • Answer and transfer phone calls
  • Provide quality customer service
  • Maintain filing systems
  • Lead the establishment of CCP vertical
  • Build relationships with CCUs and community partners
  • Manage incoming client referrals
• Staffing Responsibilities
  • Recruit, hire, and terminate employees
  • Conduct pre-service and in-service training
  • Coordinate client care (caseload up to 50 clients)
  • Communicate with vendors regarding documentation and service deviations
• Data Entry & Operations
  • Enter and maintain employee/client data accurately
  • Manage client assessments and visit reports
  • Ensure compliance with IDoA requirements
  • Integrate CCP operations with existing home health services
• Supervisory Responsibilities
  • Create/update client and employee folders
  • Conduct quarterly evaluations
  • Process timesheets and manage payroll reports
  • Submit accurate payroll data
  • Develop operational procedures for CCP services
• Customer Service
  • Refer clients to appropriate programs
  • Assist with service applications
  • Respond to inquiries within 24 hours
  • Resolve client/employee issues efficiently

• Required
  • Strong written/verbal English communication (knowledge of Spanish or any other language is a plus)
  • Exceptional organizational abilities
  • Computer proficiency (Microsoft Office)
  • Prior office experience
  • Must pass Homecare Supervisor Certification (3 months)
• Preferred
  • Experience with the Well Sky Personal Care platform (formerly Clear Care)
  • IDOA compliance knowledge
  • Home care operations experience
  • CCP program management experience
  • Track record in scaling healthcare operations

• Salary: $50,000 - $60,000 annually
• Health, dental, and vision insurance
• 401(k)
• Paid time off
• Flexible schedule

• Full-time (40 hours/week)
• Day shift
• On-site at Lombard, IL