Member Center Manager; Branch Manager

Overview

Role:
To direct the operations of a full service credit union member center supervising a full-time staff. To ensure high quality service is delivered through a trained and motivated staff. To achieve member center financial, operational, and growth plans.

• Directs and monitors a staff to ensure professional, courteous and prompt service to the member center members while assuring effective utilization of personnel.
• Develops and motivates staff through timely and objective performance evaluations, equitable salary structure, appropriate training and disciplinary action. Facilitates staff meetings to improve quality service, product knowledge and communication.
• Responds to member inquiries regarding credit union products and services. Resolves members grievances within credit union policies and procedures within their knowledge base and/or authority.
• Performs member transactions and account opening and maintenance duties as needed.
• Monitors and develops member center growth in deposit, loan, and membership activity to ensure the attainment of established goals while staying within budgeted operating plan.
• Ensures all activities are in compliance with established credit union policies and procedures and government laws and regulations.
• Participates in community activities and calls on organizations to enhance public awareness of the credit union.
• Maintains security and general upkeep of member center facility.
• Performs other duties as assigned.

• Minimum one to three years of similar or related experience required. Prior management experience preferred.
• Equivalent to a four-year degree or proven ability through prior experience
• Ability to communicate (both oral and written)
• Extremely detail-oriented
• Excellent judgment
• A significant level of trust and diplomacy
• Ability to work with little or no supervision
• Ability to lead a team
• Ability to foster sound relationships with other entities
• Ability and willingness to attend functions outside normal work hours

Standard position hours are Monday 8:15-5:15, Tuesday 11-1, Wednesday-Friday 8:15-5:15 and Saturday 9-12. Typically one Saturday off per month with no half day off during that week. Hours may vary based on member center coverage needs. Candidates with ties to the geographic area are preferred.

• Health, dental and vision insurance
• Paid time off
• 401(k) match
• Incentive/bonus program
• Tuition reimbursement
• and more!

At Beacon, you're more than just an employee. You're part of a supportive, values-driven community that truly cares. Whether you're drawn by our strong team culture, opportunities for growth in business and finance, or the chance to make a real difference in members' lives, Beacon offers a career with purpose. Our team loves helping people, solving problems, and building meaningful relationships, all while enjoying great benefits, a healthy work-life balance, and a positive, family-oriented environment.

Join Beacon where people matter and every day is an opportunity to grow, serve, and thrive.