Manager, Nyanya Munjindei Program

Job Category:
Community Services and Development

ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way - supporting our people and community in our commitment to create a flourishing future and lasting legacy for them and their families.

ATSICHS Brisbane is committed to promoting the wellbeing, protection, and cultural safety of all children and young people. Our recruitment and screening practices reflect our zero-tolerance approach to child abuse and our dedication to creating culturally secure environments where children feel safe, respect, and empowered.

ATSICHS Brisbane is a member of the Institute for Urban Indigenous Health (IUIH).

As a key member of the ATSICHS Brisbane team,the Manager will oversee program operations, ensuring the delivery of client-centered, family-led, and culturally connected case management services. The Manager will guide the team in empowering families toidentifytheir self-determined goals, develop actionable plans, and strengthen kinship and community ties to improve outcomes forjarjumsand their families.

• Develop and implementweeklydata and operationalsystemsto benchmarkqualitystandardsofstaff practice interventionswith clientsandsubsequentclient outcomeimprovements.
• Create and implement bespoke solutions to improve individual staffefficiency.
  
  Ensure development activitiesutilisethe online ATSICHS Coaching App, along with the adult learning pedagogy framework (in-field side-by-side method to staff scaffolding) to improveindividual throughputefficiencytargets.
• Collect, aggregate, cleanse, and distribute monthlystaffcase management file audit data sets(quantitative and qualitative).
• Lead the delivery of client feedback andbriefwellbeingmeasurement tools,Disseminatethedata, building a practice culture of responsive client improvement.
• Lead the direct intervening on high-risk acute cases where life is threatened or irreputable organisational brand damage could occur. Problemsolveimmediate client crisis, based upon high-level theoretical knowledge and risk management decision making.
• Complete the full cycle of monthly managerialrequirementswith all direct reportsinthe
  
  Mobnetsystem, including(1) Two-way Feedback Survey,(2)
  Practice Supervision,and (3)
  Performance & Coaching.
• Ensureall staff complete the monthly Team Culture Survey (quantitative and qualitative) in Mobnet,utilsinglow scoresto proactively respond to individual staff morale and work environment by creating unique solutions to overcome individual staffbarriers.
• Lead the direct influencing of key stakeholders(Child Safety, Key Communitypartners) to influence high-level decision making and approvals that directlyimpacton the quality of outcomes for families.

Enjoy working in an organisation that makes a difference in the community. Join our friendly and support

Nyanya Munjindei Brisbane (Delegated Authority) team that will help you grow personally and professionally.

• Base Salary of $125,181 per annum (Based on qualification and experience).
• 12% Super + access to salary packaging (Increases your take home pay).
• Permanent Full Time position.
• Work for a leading Aboriginal and Torres Strait Islander, community-controlled organisation.

Immunisation history showing you have receivedtwo doses of a Covid
-19 vaccine is encouraged.

• Degree Qualification+Moderate
  
  Experience:
  
  Bachelor's degreein a relevant social services field withat least 4 years case management experience in family support, child protection, youth support,housingor related field.

• Diploma + High
  
  Experience:
  
  Diplomain relevant Community/Services fieldwithat least 6 years in a case management rolein family support, child protection, youth support,housingor related field.

• Demonstratedability toapplyandcritique child safetyand social worktheoreticalframeworks of practice,implementingclient interventions based uponscaffoldingclient self-awareness, agency,and empowered sustainablebehaviourchangeinterventions.
• Ability tocritiqueandproblem solverelatedlegislative gray zones, while managingorganisationaland child harm risks.
  
  Demonstratedability tointegrate knowledgeacrossdifferentbusiness units, ensuring the fair treatment and voices offamily’sare promoted, while managingchild harm risks.
• Demonstratedknowledgeand experience inlarge team management, includingdirectingstaff workflow and client quality,leading andintegratingcorporate business functionsacrossteam.
  
  Forwardplan operational constraints, team culture, and forecasting
  18-monthoperational change priorities.
• Ability to support staff in applying sound social service and child protection practicereasonings to influencestakeholders (Child Safety, Schools, Hospitalsetc.).Motivateastrongteamworking culture and…