Customer Service Manager

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This range is provided by Bank of Utah. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$19.00/hr - $25.00/hr

My name is Kim Lenhart, and I work as Banking Manager. As an introduction to our company, the Bank of Utah was founded in 1952, and is one of Utah’s largest privately owned community banks. We were named Nasdaq’s Best Bank in Utah for 2025 and a Top 100 Fastest Growing Company.

Our Mission Statement:
We strive to unlock the potential of our team members, clients, and community. We act with integrity in every decision, build trust through every interaction, and exceed expectations at every opportunity. We seek to responsibly create lasting prosperity today and for generations to come.

If our mission statement piques your interest, we encourage you to apply for the currently open position of Customer Service Manager to work Monday - Friday at our Branch located at 5 East 1400 North Logan, UT. This Customer Service Manager is responsible for establishing a full relationship with customers. The Customer Service Manager is personally committed to consistently creating a great customer experience by meeting a broad range of financial service needs.

The CSM performs routine branch duties. In addition, the CSM is responsible for leading the branch team to attain branch goals. Adheres to all bank established policies, procedures and overall banking/compliance regulations.

• Requires High School Diploma or equivalent
• Minimum of two years’ branch banking and account opening experience.
• Previous Management experience preferred.
• Basic computer and Microsoft Office Suite skills.
• Good risk-based decision-making skills and the ability to follow complex policies and procedures

• Great work-life balance, with a Monday-Friday schedule
• Competitive pay and benefits, including medical, dental and vision plans
• 401(k) plan and match up to 5 percent in our employee stock ownership program (eligibility requirements must be met)
• 12 paid bank holidays + paid time off, including paid parental leave
• Volunteer opportunities to make a difference in the communities where you work and live
• Awards and recognition to celebrate you and your colleagues for living the bank's values

• Serves in a leadership role by helping to develop and mentor CSR’s on the team. Takes an active role in onboarding and training new CSR’s. Communicates to the Manager any training opportunities or gaps. Acts as a branch liaison between CSR’s and the Branch manager and Branch Administration.
• Promotes, represents and welcomes current and potential customers, employees and vendors to the bank in a professional and inviting manner.
• Develop a strong, value-added relationship with current and prospective customers by engaging in conversations that uncover their current and future financial needs. Provide solutions to ensure the customer feels understood, informed and confident in the bank and products/services offered.
• Leads and encourages a positive working environment with a can-do attitude, which fosters our Cultural Beliefs.
• Proficiently performs routine, basic and complex transactions and tasks including but not limited to:
  • Accept and process deposits, withdrawals, transfers, check cashing, loan payments and advances.
  • Provide approvals and overrides to CSR’s for routine transactions and within established limits.
  • Maintain proper cash levels and keeps cash secure at all times. Accurately balances cash drawer and vault and reports variations in accordance with bank policy.
  • Process daily branch capture, verifying accuracy of scanned documents to minimize non-posts.
  • Collects information for outgoing wire transfers up to specified limit.
  • Basic account maintenance including address changes, holds, and stop pays.
  • Open and Close all depository accounts including but not limited to: IRA, HSA, Business and Consumer accounts. Ensure proper Customer Identification (CIP) and Bank Secrecy (BSA) procedures are…