L1 Service Desk Analyst

Immediate need for a talented L1 Service Desk Analyst. This is a 12+ months contract opportunity with long-term potential and is located in Logan, UT (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job : 25-86252

Base pay range: $18.00/hr – $22.00/hr

Pay Range: $18 – $22/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

• Serve as the first point of contact for end users seeking technical assistance via phone, email, or ticketing system.
• Provide basic troubleshooting and support for Windows, macOS, Microsoft Office, mobile devices (iOS/Android), and approved software applications.
• Reset passwords, unlock accounts, and perform basic user administration tasks in Active Directory and other systems.
• Document all service desk interactions, steps taken, and final resolutions in the ticketing system.
• Follow up with users to ensure issues are resolved satisfactorily.
• Escalate unresolved issues to Level 2/3 support in a timely and detailed manner.
• Assist in onboarding/offboarding processes, including setting up workstations and accounts.
• Maintain a high level of professionalism and customer service in all interactions.
• Adhere to internal processes, SLAs, and ITIL-based best practices.

• Key
  
  Skills:
  
  IT Support, Troubleshooting, Windows.
• High school diploma or equivalent;
  Associate’s or technical degree preferred.
• 0–2 years of experience in IT support, help desk, or service desk environment.
• Basic knowledge of Windows OS, Office 365, and networking fundamentals.
• Experience with ticketing systems (e.g., Client, Zendesk, Jira) is a plus.
• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to work both independently and as part of a team.
• CompTIA A
• ITIL Foundation
• Microsoft Certified:
  Modern Desktop Administrator Associate.

Our client is a leading Pest Control Industry
, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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Seniority level: Not Applicable

Employment type: Contract

Job function: Analyst

Industry: Chemical Manufacturing

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Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.