Enhanced Registrar

This range is provided by Intermountain Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$18.00/hr - $24.00/hr

The Enhanced Registrar provides extraordinary care to our customers through friendly, courteous, and professional service. This position registers patients in multiple service lines. The Registrar obtains and inputs all necessary demographic, financial, and clinical information from the patient or representative.

• Verifies accuracy of EMPI link and identifies and reports possible linking problems and identity theft.
• Interacts with patient/representative to gather, verify, and input patient demographic, insurance, and essential admission information accurately into a database, ensuring that appropriate billing, reporting and analysis by facility, corporate, state and federal agencies can be performed.
• Registers for multiple service lines within a facility using appropriate patient service types; may register for all service lines within a facility.
• Comprehends and provides explanation of legal documents in accordance to regulatory requirements, which may include Advance Directives, MSP, Surgical H & P, Consent and Conditions of Admission, HIPAA Notice of Privacy Practices, Important Message from Tricare, Important Message from Medicare, etc.
• Completes financial screening questions to properly identify potential funding sources.
• Uses appropriate tools and facility contracts to hold financial discussions with patients or representatives, such as collection of copay/deposit, review of insurance benefits and out of network/non-coverage issues, cost estimation, financial obligation, initiation of payment arrangements, availability of financial assistance, initiation of rescheduling of services.
• Coordinates with physician offices, clinical staff, and patients on out of network issues to ensure patients maximize their insurance benefits and considers patient‑specific conditions when determining whether to reschedule the patient's service at a participating provider.
• Responds to patients’ questions regarding billing process information and provides way‑finding as needed.
• Maintains quality and productivity stats determined reasonable for position.
• May lead and/or train new employees.
• May perform cashiering and hospital reception duties.
• Cross‑trains to cover shifts in other departments as needed when departments are short‑staffed and on holidays; holiday coverage may include the ED.
• Understands the overall facility and patient process, problem‑solves with patients, department staff, and physicians working as a team to ensure registration information is complete, patients are directed appropriately, department schedules are maintained, and the patient has a positive and seamless check‑in process.
• Works admitting reports and Case Mix errors as assigned and in a timely manner, ensuring statistical reports are correct for analysts.
• Is the first interaction patients have with the hospital and is responsible for setting the tone for the patient's service.
• Supports hospital‑specific patient engagement initiatives as directed by supervisor/manager.
• Supports the facility to achieve desired NRI National Research Institute and HCHAPS standard.

• Three years of customer service experience within the last five years.
• Negotiation or collection experience within the last three years.
• Experience working effectively in time‑sensitive situations, multi‑tasking and making prompt, responsible decisions.
• Demonstrated typing proficiency.
• Excellent communication and interpersonal skills.
• Basic computer skills.

• Bilingual fluency in English and Spanish.
• Registration experience on Tandem or iCentra.
• Data entry or clerical experience in a medical office setting.
• Working knowledge of medical terminology.
• Interacts with others requiring the employee to communicate information.
• Operates computers and other office equipment requiring the ability to move fingers and hands.
• Sees and reads computer monitors and documents.
• Remains sitting or standing for long periods of time to perform work on a computer,…