Supervisor of Operations II

Supervisor of Operations II – Interstate Waste Services, Inc.

Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country. We primarily service Northern New Jersey, Southern New York State, New York City, Connecticut, with a state‑of‑the‑art rail‑served landfill located in Ohio. We cater to a diverse range of residential, industrial and commercial customers. Our mission is to provide our customers with the highest quality waste, recycling and environmental services while keeping focus on employees, customers and environmental safety.

What makes our company culture unique is our ability to balance the standards of a large corporate company while maintaining a small‑business family‑style culture.

An Operations Supervisor II is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll‑off and container delivery pick up). The Operations Supervisor II manages drivers and helpers and works with the Operations Hauling Manager to implement tactical initiatives to drive functional excellence and budget achievement. The Supervisor ensures adherence to all accident prevention programs and leads operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics and other standards.

Responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement.

• Check in drivers and helpers ensuring they are fit for duty, in uniform, and have proper PPE.
• Understand and provide leadership to achieve and communicate safety goals and objectives.
• Analyze drivers’ routes to assess unsafe conditions and work with the sales and dispatch team to remove unsafe conditions identified.
• Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.
• Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain an effective safety program.
• Conduct route observations and coach drivers on safe driving and monitor progress.
• Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees.
• Monitor telematic system for unsafe events (distracted driving, seatbelt use, speeding, etc.) and coach employees on unsafe driving behaviors.
• Perform route vehicle inspections – safety lane.
• Respond to vehicle accidents and conduct preliminary investigations.
• Survey a new stop for safe service.
• Monitor/supervise DVIR pre and post trip activities by driver.
• Ensure adherence to DOT regulations, environmental compliance, and municipal ordinances.
• Maintain accurate route documentation, service records, and regulatory paperwork.

• Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience.
• Understand missed pickup goals and meet or exceed expectations related to those goals.
• Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.
• Interact with customers to solve and rectify any issues and improve the overall customer experience.
• Communicate any changes/needs to the appropriate contact for Municipal work.
• On‑site customer visits may be required periodically.
• Serve as a positive representative of the company to drive customer satisfaction and loyalty to the company.

• Identify, evaluate, and develop route assignments that are cost effective and meet business objectives.
• Provide detailed analysis of route performance to ensure all pickups are made and are done on a timely manner.
• Understand missed pickup goals and meet or exceed expectations related to those goals.
• Review weight audit activity – following a truck.
• Route audit to ensure we are not picking up cancelled…