E-Commerce Clerk Food

FOOD 4 LESS, 2430 W. KETTLEMAN LANE, LODI, California, United States of America •

Kettleman Ln, Lodi, CA, USA

Posted Friday, January 16, 2026 at 11:00 AM | Expires Saturday, January 24, 2026 at 10:59 AM

Work to earn FREE MONEY for your retirement and elect Medical, Dental, and Vision Benefit Packages for as little as $20 per paycheck for yourself and $64 per paycheck for you and your family!

PAQ, Inc. is a 100% Employee-Owned Company consisting of 23 retail grocery stores throughout the Central Valley and Central Coast of California. Sixteen of our stores are price-impact, warehouse format under the Food 4 Less banner, and seven are Hispanic format under the Rancho San Miguel Market banner. At PAQ, Inc., our Employee Owners are the building blocks of a strong future—come build with us!

Job Summary:

The Click & Collect Clerk is responsible for fulfilling grocery orders placed online and delivered to the customers when they arrive at the store. The Click & Collect Clerk is instrumental in providing a positive shopping experience for all customers. The Click & Collect Clerk will support other customer service deliverables across other departments.

Essential Functions of the Position:

• Shop and stage orders for the customers who have placed an order online.
• Deliver orders to the customer when they arrive at the store for their pickup.
• Review orders from the app when it alerts that an order has been placed.
• Locate and carefully select the correct items from the order list.
• Communicate with customers when items are unavailable.
• Check expiration date, quality, and condition of all items, when selecting.
• Go through checkout when shopping is completed, to complete transactions.
• Assist with returning all products to shelves that customers have moved or returned before purchase, often called “go-backs.”
• Assist in maintaining inventory control to ensure freshness, product quality, and turnover for maximum sales and to minimize out-of-stock or overstock products.
• Provide friendly and helpful customer service at all times.

Knowledge:

• Familiarity with product location in the store.
• Identification of appropriate product substitution, based on customer input.
• Understanding of customer service best practices and strategies to enhance customer engagement.

Skills:

• Strong communication skills to interact effectively with customers and team members alike.
• Strong time management skills, meeting strict timelines for fulfillment and task prioritization during peak hours.
• Attention to detail to ensure accuracy in product selection/order fulfillment.
• Basic technology skills to utilize handheld devices and navigate applications.

Abilities:

• Ability to lift and carry groceries, using proper ergonomics and exercising product care.
• Ability to adapt to changing situations, manage multiple demands, and work effectively with diverse personalities.
• Ability to work in a high-volume environment, while remaining calm under pressure and maintaining a professional disposition.

Physical Requirements:

• Stand and walk for extended periods, typically 8-hour shifts.
• Lift and carry items up to 25 pounds frequently and up to 50 pounds occasionally.
• Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products.
• Move quickly and efficiently to assist customers and manage workload.
• Maintain physical stamina to work in a fast-paced environment.

Work

Conditions:

• Work Hours:
  
  Vary, with availability required on weekends, evenings, and holidays; typically, 8-hour shifts for full-time employees.
• Environment:
  Indoor and outdoor, with exposure to seasonal weather conditions.
• Primary Workstations:
  Throughout store, at check stands, and parking lot.
• Dress Code:
  Professional and presentable attire as determined by store management, including a name tag, company-issued shirts, hats, jackets, or personal shirts that are black, burgundy, or blue, in good repair, and not faded.
• Exposure:
  May be exposed to moving mechanical parts and cleaning chemicals.
• Noise Level: Usually low to moderate, with…